The Bell Attendant is responsible for creating a positive first impression for guests upon arrival and departure, ensuring professionalism, friendliness, and helpfulness. They must assist with luggage and packages, arrange transportation, and maintain cleanliness in common areas. The role also involves assisting with transportation and ensuring outstanding service to guests and employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conduct daily line ups, ensure all service standards are followed at all times.
- Review weekly schedule with management and ensure prompt shift coverage.
- Greet all guests upon arrival.
- Hail taxicabs and answer guest queries.
- Park and deliver guest cars while following all safety protocols in timely fashion.
- Cleaning and maintaining house car ensuring it is ready for guests at all times.
- Assist guests with luggage to their rooms promptly during check in and check outs.
- Once in guest room, provide the guest with general hotel information as per resort standards.
- Assist guests by taking luggage to the curb to meet their transportation.
- Remove trash, papers, cans, bottles, cups, etc. in lobby area between housekeeping runs. Provide guests with general questions and assistance when Concierge is not available.
- Be knowledgeable of the community and area in which the hotel is located to provide information on special events (sporting, theater, movies, entertainment, and restaurants) to guests.
- Submit all lost and found articles accompanied by a report.
- Function as a doorperson and valet as needed.
- Accurately reporting to the front desk all guests who are parked in the garage at the end of the PM shift.
- During an emergency situation, the attendant is encouraged to help keep the driveway clear because this will be used as an entrance for firemen, ambulance, etc. (Super important!)
- Deliver faxes, messages, packages, flowers, wine, and other items to guests’ rooms.
- Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.
- Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors.
- We all wear multiple hats here. You may need to take on responsibilities that are outside of this job post at times, as we all do.
- Responsible for keeping garage area neat and tidy, as well as keeping unauthorized persons from entering the hotel through the garage.
SPECIFIC EXPERIENCE WE'RE SEEKING:
- High School Diploma is preferred.
- 1 year experience in a similar role in a luxury hotel.
- Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations.
- Ability to verbally communicate effectively and professionally
- Clean driving record. Must be minimum 26 years of age (for Insurance purposes) and be able to drive manual shift vehicles.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
- Ability to lift and move up to 50 pounds
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.