About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.About the role
Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.
在客人抵店/离店时，为客人收/整行李，包裹至指定的房间或安置交通工具。
What you will do
Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. 问候及引导客人进入房间。在客人办理入住期间把已抵客人的行李送至房间，退房时，把行李从房间送至酒店前门停车处。收/拿行李，需准确的对行李进行登记。
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. 与客人进行酒店业内高品质，专业的互动，且懂得如何解决，协调客人的特殊要求，投诉，以及询问。例如：酒店服务项目，运营时间，人事，酒店内部开展的项目以及酒店地址。
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. 服从并遵守四季酒店一切之工作规则及标准指导。
What you bring
A minimum of a high school or equivalent education. 高中或大专以上学历。
Conversational skills of the English and Cantonese or Mandarin languages. 有流利的英语，粤语和普通话交流能力。
1-2 years luxury hotel experience in Guest Services. 具有1-2 年高档酒店工作经历。
Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 必须具有服务意识，有能力传承四季酒店一直以来在酒店行业中的标准品质。
What we offer:
Competitive Salary, wages, and a comprehensive benefits package. 具有竞争力的薪酬、工资和全面的福利待遇
Excellent Training and Development opportunities. 优秀的培训和发展机会
Complimentary Accommodation at other Four Seasons Hotels and Resort. 全球任何四季酒店的员工折扣
Complimentary Dry Cleaning for Employee Uniforms. 免费干洗员工制服
Complimentary Employee Meals. 免费员工餐
Complimentary Employee Dormitory. 免费员工宿舍
Complimentary Employee Shuttle Bus. 免费员工班车
Schedule & Hours:
Forty hours over a five day period; scheduled days and times may vary based on need. 5天内工作40小时；计划的日期和时间可能会根据需要而变化。