Over the past years, financial institutions have increasingly acknowledged that risk culture and employee behaviour can impact the soundness, risk profile, and integrity of financial institutions like ours. In all workplaces, also at ING, there is a risk that the way people behave could potentially lead to negative business outcomes. This type of risk is called ‘behavioural risk’.
The Risk Culture & Behavioural Risk (RC&BR) department was set up to put risk culture and behavioural risk on the agenda of the bank globally. ING’s risk culture is what allows employees to identify, understand, discuss and act upon the many financial and non-financial risks they’re confronted with every day. The RC&BR department provides a clear vision, aligned strategy and sound methodological approach to identify, assess, and bring change to the way employees of ING act on risks.
The team
The RC&BR department consists of two teams: the Assessment team and the Intervention team. We are looking for a Behavioural Change Professional to join the Intervention team.
The intervention team supports the business in moving from undesired towards desired behaviours, thereby mitigating behavioural risks. The team determines and designs interventions that impact all levels of the organisation. The approach is based on scientific insights and proven theories that are relevant in the context of behavioural risk mitigation and guiding behavioural interventions, contributing to effective and impactful change.
Role and responsibilities
As Behavioural Change Professional you work in a global context. You manage (senior) stakeholders and collaborate with colleagues across the entire organisation. Based on the outcomes of the Behavioural Risk Assessments and the yearly Risk Culture Maturity Report, you develop interventions and guide the business in the right direction with the goal to mitigate undesired behaviour. Your work is centred around preparing intervention roadmaps and initiating and facilitating the interventions.
This role will involve:
Designing, preparing, and facilitating interventions to mitigate undesired behaviours;
Collaborating with multiple internal and external stakeholders;
Advising and supporting senior management through the change process;
Evaluating and monitoring the effectiveness of the interventions.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
A Master’s degree in a relevant area of expertise (e.g., organisational psychology, behavioural/organisational change, social sciences);
Proven experience in behavioural change;
Strong organisational sensitivity: the ability to understand and consider the underlying issues, opportunities, and dynamics of an international (matrix) organisation and deal with multiple (sometimes conflicting) interests;
Strong affinity with human behaviour and the desire to understand it (e.g., group dynamics, decision making or organizational behaviour);
Strong stakeholder and project management skills: you are resilient, flexible, able to handle multiple priorities and deadlines simultaneously;
The ability to pose creative solutions to problems and translate complex strategic challenges to concrete interventions;
Proactive and result-oriented mindset: you can perform tasks independently based on your experience, take ownership of tasks and projects and like to get things done;
Good social skills and is a team player;
Comfort in speaking for large crowds;
Basic understanding of the current market and regulatory conditions and challenges the financial industry faces.
A talent for taking it on and making it happen
We seek people who keep their promises and take ownership of tasks, projects, and the team. Who can listen, ask questions, and speak up. Who strive to bring ideas to life and embrace challenges. People who are flexible and willing to go the extra mile.
An enthusiasm for helping others to be successful
We expect people to put their personal agendas aside to achieve the goals that matter to ING. We value naturally collaborative people who listen to and invest in others.
A knack for always being a step ahead
We admire those who challenge the status quo and pose creative solutions to problems. People who adapt quickly, learn by doing and have the courage to admit to and learn from their mistakes. You can perform tasks independently based on experience and you challenge yourself and others to continuously improve and actively seeks feedback.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include:
A salary tailored to your qualities and experience
25–28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Mobility card
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.
Jump on!
We encourage you to apply if you think you fit this profile and are enthusiastic about the job opening. In case you have questions, please feel free to contact us at ilse.heutink-andes@ing.com.