If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
Facility:
LOC0020 - 143 Longwater Norwell143 Longwater Drive Norwell, MA 02061Department Name:
Status:
Budgeted Hours:
Shift:
Compensation Pay Range:
$19.10 - $26.70
Greet patients & visitors in a prompt, courteous and helpful manner, routing them appropriately and responding to requests for information
Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider
Schedule patient appointments in Cadence per established provider/department-specific scheduling rules.
• Maintain the wait, reminder and re-schedule lists if applicable
• Maintain a current referral report, ensuring timely scheduling of necessary appointments
Maintain work area in a neat and orderly manner
Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on
Epic Inbasket requests in a timely manner
Coordinate all aspects of the IBA process, including, but not limited to:
• Collecting applicable co-pays as directed by IBA
• Scheduling any follow up appointments in the IBA system
• Serve as a liaison between SSMC and IBA to provide timely patient care
• Maintaining a current list of insurances accepted by IBA and a list of providers in the community for those patients with insurances they do not accept
Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.
Abide by and promote all SSMC Service Standards.
M - F 830 - 5
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements: