Title: Concierge
Location: City, State
FLSA: Exempt/Non-Exempt
Status: Part-time, full-time, seasonal, on-call.
Reports to: Front Office Manager
Pay Range: Enter hourly rate range or salary range depending on position
Job Summary: The Concierge provides exceptional service to hotel guests by assisting with reservations, local area information, and special requests. This role ensures guests' needs are met promptly and professionally, enhancing their overall experience during their stay.
Essential Functions and Duties:
Greet and assist guests with inquiries, providing information on local attractions, restaurants, and events.
Make dining, entertainment, and transportation reservations for guests.
Coordinate guest requests such as spa services, tours, or special amenities.
Assist with the planning of special events and activities for guests.
Provide directions and maps to local destinations and attractions.
Maintain up-to-date knowledge of the hotel's services, facilities, and special events.
Communicate guest preferences and special requests to relevant hotel departments.
Handle guest complaints and issues with professionalism, ensuring prompt resolution.
Manage and maintain records of guest interactions and requests.
Stay informed about local events, festivals, and points of interest to provide accurate recommendations.
Liaise with vendors and external service providers to ensure guests receive top-quality service.
Uphold hotel service standards and deliver an exceptional guest experience at all times.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previous experience in a guest service role, preferably as a concierge or in the hospitality industry.
Strong knowledge of local attractions, dining options, and entertainment venues.
Excellent communication and interpersonal skills to interact with guests and vendors professionally.
Strong organizational and time management skills to handle multiple guest requests simultaneously.
Ability to provide exceptional customer service and resolve guest issues with tact and professionalism.
Proficiency in Microsoft Office and property management systems.
Multi-lingual abilities are a plus but not required.
Work Environment:
Primarily an indoor role, based at the concierge desk or front lobby area of the hotel.
Must be able to stand and walk for extended periods while assisting guests.
Must be able to lift and carry objects up to 10 lbs occasionally.
Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-04-16Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.