BDC Administrator

Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you!  

We're looking for an BDC Administrator to be the heart of our Service customer support team at Volkswagen of Newmarket.  Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!  

You will be responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders.     

Here’s What You’ll be Doing:   

• Answer phone calls and schedule customer appointments. 

• Discuss details of requested service with customers (i.e. What is involved, length of time required). 

• Telephone and email customers to remind them of upcoming appointments. 

• Communicate customer feedback to service advisor or service manager. 

• Control incoming customer traffic by assigning customers to service advisors. 

• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership. 

Skills and Qualifications:

• Proficiency in Microsoft Office.  

• Detail-oriented and excellent organizational and multi-tasking skills. 

• Excellent interpersonal, communication (verbal & written English) and customer service skills. 

• Excellent problem-solving and conflict resolution skills in order to resolve customer issues. 

 The Rewards:

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package. 

• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance. 

• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S. 

• Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount. 

Pay: Starting at $38,500 - $50,000 based on experience, skills, and qualifications, with an opportunity to earn bonus as well.

Vacancy: This is an existing vacancy

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted. 

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.