Dealership:
L0436 Michael's Toyota of Bellevue
Michael's Toyota of Bellevue
Service Scheduler/BCD Admin
Pay: $18-$20 hourly
Schedule: 4-day work week/ full time. May include some weekends. Exact schedule has some flexibility and can be discussed at interview.
Michael’s Toyota of Bellevue, one of the most established and trusted automotive dealerships in the Pacific Northwest, is looking for a highly organized and customer-focused BDC Administrator to join our growing team. If you thrive in a fast-paced environment, love helping people, and have a sharp eye for detail, we want to hear from you!
Ideal Candidate:
- Candidate must have relative sales or customer service experience.
- Must be customer focused and committed to providing top tier customer service
- Adept at navigating technology
- Ability to handle high volume and adapt to business needs
- Willingness to learn and grow with us to meet projected sales goals
- Friendly and outgoing personality
- Responsible/reliable/team player
- Has a desire to grow with us in this automotive industry.
Responsibilities:
The Service Scheduler (BDC Administrator) is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
- Gather accurate customer information to create a database for continual follow-up and retention
- Build and maintain knowledge of product information, current service pricing, and dealership and manufacturer events and promotions.
- Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
- Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.
Qualifications:
- Ability to present information in a clear and professional manner.
- Past experience in a customer service role or like position
- Ability to manage one’s own time effectively.
- Ability to type efficiently.
- Basic & phone computer skills.
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.