Bankruptcy Management Officer

IMPACT YOU’LL MAKE:

As the Bankruptcy Management Officer, you’ll be the trusted expert guiding lending support teams and members through moments that require clarity, care, and confident decision-making. Your knowledge of BECU’s bankruptcy policies, lending processes, and loan products empowers you to deliver meaningful solutions while upholding our commitment to exceptional service.

You’ll play a key role in ensuring bankruptcy processes are handled with accuracy and empathy, helping members navigate financial challenges while safeguarding the integrity of BECU’s operations. Your decisions will directly influence effective outcomes, helping shape BECU’s approach to responsible, member-first financial support.

WHAT YOU’LL DO:

• Deliver Exceptional Support:
  Provide knowledgeable, professional, and responsive service to Lending Support staff to ensure members receive timely and effective assistance.

• Apply Bankruptcy Expertise:
  Use your understanding of bankruptcy laws, forms, documents, and internal policies to guide accurate and compliant handling of cases.

• Leverage Collections Systems:
  Navigate BECU’s collections and credit card collection systems with confidence to support efficient workflows and member processes.

• Monitor Bankruptcy Queues:
  Actively track and support queue activity to maintain timely responses and case progress.

• Collaborate with Examiners & Auditors:
  Work cooperatively with internal, federal, and state auditors or examiners during routine reviews.

• Evaluate Reaffirmation Requests:
  Assess and negotiate reaffirmation agreements to support balanced and responsible outcomes for members and the credit union.

• Review Repossession Files:
  Ensure requests are complete and accurate before they are processed for repossession.

• Approve Unsecured Write-Offs:
  Review and authorize write-offs within your designated authority levels.

• Serve as an Escalation Resource:
  Provide expert guidance on complex or unique bankruptcy and collections issues.

• Build Vendor Relationships:
  Maintain strong working relationships with attorneys, trustees, and other partners supporting the Bankruptcy area.

• Prepare Reporting:
  Compile statistical data, month-end bankruptcy reports, and other documentation as needed.

• Drive Process Improvements:
  Research workflow opportunities and recommend process enhancements for greater efficiency and impact.

• Update Department Resources:
  Review and update policies, procedures, and training materials to ensure the team remains aligned and informed.

• Communicate Across Teams:
  Maintain clear, effective communication with BECU employees to support seamless operations and shared goals.

• Support Continuous Improvement:
  Contribute to ongoing refinement of department processes and service delivery to advance Credit Union goals.

• Take on Additional Responsibilities:
  Perform other duties as needed to support the broader success of the Bankruptcy Management team.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• A role where your expertise directly supports members during critical financial moments
• A culture focused on collaboration, respect, and continuous learning
• Opportunities to influence process improvements and operational excellence
• A position that values independent judgment and professional credibility
• Daily engagement with diverse teams, vendors, attorneys, and trustees
• The chance to strengthen your career in lending, collections, and bankruptcy operations
• A supportive environment that encourages growth and leadership development
• A mission-driven organization that puts people over profit
• Clear pathways for expanding your skillset in compliance, risk, and member advocacy
• The ability to see the real-world impact of your decisions and recommendations

QUALIFICATIONS:

Minimum Qualifications:

• A.A. degree in business or equivalent work or educational experience.
• Minimum three years of experience with Bankruptcy collections.
• Excellent verbal and written skills to effectively communicate in the English language.
• PC skills, with the ability to learn new software.
• Project management skills.
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Desired Qualifications:

• Ability to exercise confidentiality and discretionary judgment.
• Ability to make sound recommendations and decisions.
• Ability to present a professional image when dealing with members, co-workers and outside contacts.
• Ability to change within working responsibilities be it internal, market or regulatory driven.
• Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving.
• Effective leadership and negotiation skills.
• Experience in goal setting and teambuilding.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
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