Banamex Ops Support Sr Group Manager

The Ops Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.

Responsibilities:

• Typically 3 down from Business Head; Manages multiple Operations Support managers in large site or across multiple smaller sites
• Multiple teams may be doing diverse (cross discipline) activities
• Primarily affects a function through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses.
• Involved in medium to long-term planning for broad issues affecting the business
• Frequently involved in a variety of broad based and complex issues requiring conceptual analysis
• Applies in-depth industry knowledge
• Exercises full accountability for results, budget, planning, policy formation and significant contribution to future strategy of the area(s)
• Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
• Establishes strategic plans for the function
• Thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals; requires a good working knowledge of the industry.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Influences and negotiates with senior leaders (across functions); communicates with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience
• Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth
• Proven record of achievement in leading large, matrixed, specific line of business experience preferred0

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Manejo de la red: Este pilar es responsable de liderar y supervisar el equipo de Directores de Servicio y Control, nueve en total, uno por división; quienes, a su vez, gestionan equipos de campo responsables de ejecutar y supervisar las operaciones en toda la red de sucursales del país (1.250 sucursales). El puesto mantiene un fuerte enfoque en la gestión basada en datos mediante KPIs, personas y liderazgo de equipo, y requiere viajes contantes para interactuar directamente con las operaciones divisionales.

Un equipo central enfocado en la optimización de procesos, cambio operativo, iniciativas de eficiencia y ejecuciones estratégicas. Este puesto proporciona un liderazgo sólido en la planificación, seguimiento y ejecución de todas las estrategias operativas e iniciativas de transformación en toda la red de sucursales, manteniendo una plena responsabilidad de lograr eficiencias operativas (más de 8 millones de dólares comprometidos).

Un perfil capaz de impulsar y transformar las operaciones de Back Office en áreas de Operaciones y Tecnología.  Un líder fuerte que pueda abogar y aplicar eficazmente los cambios requeridos por la red de sucursales, demostrando un enfoque altamente colaborativo y diplomático y teniendo un alto nivel para interactuar con el líder de Operaciones y Tecnología y su equipo directo de liderazgo.

Mantener una estrecha alineación con la empresa comprendiendo profundamente sus objetivos estratégicos y conciliar eficazmente entre las expectativas del negocio y las capacidades de ejecución. El puesto requiere una comunicación continua y de alto nivel y colaboración con la Alta Dirección y los líderes de Franquicias, Riesgo y Negocio.

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Job Family Group:

Operations - Management Operations

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Job Family:

Management Leadership

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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