The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Ensure consistent application of team process controls
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- En operaciones del Corresponsalías de Banco de México
- Manejo de Efectivo a Mayor Escala.
- Liderazgo y gestión de Equipo.
- Habilidades de comunicación.
- Adaptación al cambio.
- Conocimientos
- Dominio de la Circular 3 /2025 (Banco de México)
- Instructivo de Caja (Banco de México)
- Manual de Corresponsalía (Banco de México)
- Conocimiento del proceso de corresponsalía de Banco de México e instrucción de trabajos internas
- Paquetería Windows
- SIBUC (Sistema de Bancos Usuarios y Corresponsales)
- Cumplir con las metas y objetivos establecidos por la coordinación, en apoyo al gerente ya que funge como Backup.
- Seguimiento a planes de trabajo y estrategias para el cumplimiento de las metas y objetivos marcados por la coordinación y/ gerencia
- Gestionar y coordinar los recursos de efectivo con Banco de México.
- Cumplir con los procesos establecidos internamente.
- Resultados satisfactorios en revisiones:
- Inspecciones de inventarios físicos de Banco de México.
- Revisión remota de Banco de México
- Revisiones cruzadas internamente.
- Funciones principales del Puesto
- Garantizar el servicio que otorga la corresponsalía de Banco de México , en coherencia con los procesos establecidos internamente y la infraestructura de apoyo de operaciones de Banamex.
- Brindar total liderazgo y dirección en apoyo a su gerente y equipo.
- Delegaciones y seguimiento de tareas y/o responsabilidades de acuerdo con el puesto.
- Vigilar el apego a los procesos, realizar el programa de capacitación para garantizar el cumplimiento de los controles.
- Evaluar correctamente el riesgo en la toma de decisión.
- Habilidades técnicas / Competencias que debe tener el Candidato
- Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios
- Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
- Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización.
- Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
- Atención de problemas de manera inmediata (sentido de urgencia)
- Capacidad de análisis
- Trabajo bajo presión
- Orientación a cumplimiento de objetivos
- Lugar de Trabajo (Domicilio Laboral)
UC. LA TORREEDIF - BOULEVARD DEL BAJIO- LEON GUANAJUATO
Trabajo de Lunes a viernes con horario de 7:00 am a 15:00 pm con 30 minutos de comida.
Descanso Sábados y Domingos
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Job Family Group:
Operations - Core
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Job Family:
Operations Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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