Job Title
B2B Sales Support SpecialistJob Description
B2B Sales Support Specialist
Overview
The B2B Sales Support Specialist supports our Framebridge for Business partners by serving as the first point of contact for inbound email inquiries, managing detailed order workflows, and coordinating seamlessly with Sales and Operations. This role includes limited direct communication with clients via email and requires an elevated level of customer service, clear written communication, and a consistently professional demeanor. The position requires exceptional attention to detail, strong written communication skills, and the ability to manage multiple complex orders with accuracy and efficiency. A background in design, or a strong eye for aesthetics, is highly valuable, as many orders involve artwork, custom framing decisions, and gallery wall design.
Responsibilities
Field inbound email inquiries from potential B2B partners and conduct initial discovery to assess account value prior to handoff to an Account Manager.
Monitor the business@ inbox and route customers to the appropriate internal contacts.
Assist in building proposal decks, including layouts, frame selections, and visual mockups that clearly communicate design concepts.
Own the full order management process, including gathering, organizing, and documenting order specifications for accurate communication with Operations.
Collaborate closely with Operations to schedule and prepare for bulk and/or sensitive orders.
Place orders according to specifications provided by the Account Owner and ensure timely, accurate submission.
Communicate all order updates, questions, risks, and delays to the Account Owner, maintaining proactive and clear written correspondence.
Create, maintain, and update product listings for Shopify Collective partners to support ongoing sales opportunities.
Key Skills & Qualifications
Exceptional attention to detail and organizational skills.
Proficiency in spreadsheets (Excel, Google Sheets) with the ability to manage data accurately.
Strong product knowledge and ability to learn technical details quickly.
Ability to work cross-functionally and manage competing priorities in a fast-paced environment.
Strong written communication skills with the ability to engage professionally with clients and internal stakeholders.
Preferred Qualifications
1-3 years of experience in sales support, account coordination, or customer experience.
Background in design, visual arts, photography, framing, or another creative field.
Familiarity with order management systems or CX platforms (e.g. Gladly).
Experience with Shopify, Shopify Collective, or similar e-commerce platforms.
Familiarity with Adobe Photoshop or InDesign.
Strong analytical skills and comfort working with large data sets or detailed specifications.
A proactive, solutions-oriented mindset with the ability to anticipate needs and resolve issues independently.
Salary Range: $55,000 - $65,000
Competitive pay
Comprehensive health, vision, and dental insurance
Retirement savings plan (401k) & Contribution Plan
Unlimited PTO
Parental leave
Short-term disability and life insurance
Employee Assistance Program (EAP)
Generous employee discount (including free frames!)
Framebridge is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We make employment decisions without regard to race, color, national origin, age, religious beliefs, sex, disability, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.
Time Type
Full timeFramebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.