At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
The B2B customer relationship Apprentice plays a critical role in supporting the execution, review, and control of commercial program audits. This position is responsible for managing approximately 60% of the audit activities related to commercial programs, ensuring accuracy, transparency, and compliance with Lilly policies and standards.
In addition, this role is accountable for reviewing, validating, and executing data changes in company systems related to direct customers, ensuring data integrity and proper documentation.
The position requires strong attention to detail, high ethical standards, and the ability to work effectively under pressure. It involves frequent interaction with external customers and close daily collaboration with internal crossfunctional teams, including Financial Planning and Trade Marketing.
Key Responsibilities
Manage and support approximately 60% of audits related to commercial programs, ensuring completeness, accuracy, and compliance.
Review, validate, and execute data changes in internal systems related to direct customers, ensuring correctness and traceability.
Maintain accurate records and clear audit trails for all data updates and audit activities.
Ensure full transparency and integrity in all audit and data management processes.
Identify inconsistencies, risks, or gaps in data or documentation and escalate them appropriately.
Coordinate and communicate with customers regarding audit requests, data validations, and clarifications.
Work closely on a daily basis with Financial Planning, Trade Marketing, and other Commercial and Finance teams.
Support reporting activities and contribute to continuous improvement of audit and data governance processes.
Manage multiple priorities simultaneously while meeting deadlines in a fastpaced environment.
Key Skills & Competencies
Strong attention to detail and high level of accuracy.
Demonstrated integrity, transparency, and honesty when handling sensitive and confidential information.
Strong verbal and written communication skills.
Ability to work under pressure and meet tight deadlines.
Strong organizational skills with the ability to prioritize effectively.
Proactive mindset, accountability, and willingness to learn.
Ability to work collaboratively in a crossfunctional and customerfacing environment.
Qualifications
Knowledge in Microsoft Excel and other Microsoft Office tools.
Fluency in English
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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