TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP), you will shift focus from project-based delivery to ongoing managed services — owning, operating, and continuously improving AWS-based solutions for our clients over the long term.
Our MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams, MSP teams are responsible for the health, reliability, and evolution of live production systems. You will lead a team of 3–4 developers, working closely with a dedicated MSP project/service manager and Technical Account Managers to handle incident response, change management, continuous improvement initiatives, and proactive infrastructure enhancements.
The MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization.