AVP, Service Delivery & Field Repair Operations

We’re looking for a dynamic leader to drive Service Delivery Optimization within our Connected Living organization. This role is critical in shaping and institutionalizing our global service delivery model—ensuring seamless client and program implementations, optimizing processes for exceptional customer experiences, and aligning strategies with evolving market needs. If you thrive in a fast-paced, matrix environment and have a passion for innovation and operational excellence, this is your opportunity to make a significant impact.

This is a remote role, that requires up to 15% travel.

What will be my duties and responsibilities in this job?

• Lead Strategic Planning: Develop and maintain the global strategic plan for Service Optimization Solutions (SOS), ensuring alignment with organizational objectives
• Drive Global Execution: Deploy the vision consistently across regions, integrating SOS into existing structures and building new support where needed
• Flawless Implementations: Oversee new client and program launches, ensuring smooth execution and meeting all global SOS objectives
• Performance Excellence: Monitor key metrics, identify gaps, perform root cause analysis, and implement corrective actions to optimize performance
• Process Optimization: Ensure partner processes deliver the desired customer experience & align teams with program objectives and equip them with resources to achieve success
• Support Growth: Collaborate with Client Engagement and Business Development teams on RFPs and existing business opportunities
• Pilot Management: Design, launch, and monitor pilots to ensure compliance with methodology and deliver measurable results
• Culture Leadership: Champion innovation, curiosity, and disciplined execution to establish new ways of doing business

What are the requirements needed for this position?

• B.S./B.A. degree required
• 10+ years in client and program implementation leadership
• 7+ years in strategic planning and execution
• Proven ability to set short- and long-term vision and goals
• Data-driven approach leveraging consumer insights and analytics
• Knowledge of big box retail major appliances operations
• Experience with extended service contracts

What other skills/experience would be helpful to have?

• MBA or equivalent advanced degree
• Experience in global service delivery environments

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Pay Range:

$141,400.00 - $236,100.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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