We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Key accountabilities and responsibilities
- Enable the team to provide a quality service or product to customers and stakeholders
- Enable the squad to deliver change at the pace and scale required for an organisation undertaking sustained transformation
- Develop a highly-motivated, client-focussed and high-performing delivery team.
- Continue to improve the quality of the team and its individual members. Highlight where strengthening and change is required.
- Demonstrate a solid understanding of product and business strategy and lead large and/or complex analysis initiatives impacting one or more teams
- Prioritise and organise the backlogs to ensure the deliveries deliver value early, ensuring the operational processes are documented and accepted
- Ensure that full transparency is provided back to Product Owners, the Leadership team and Stakeholders on a regular basis
- Provide actionable updates and metrics that can be used to better steer the squad
- Create a seamless process encompassing delivery, releases and general planning exercises inconjunction with your peers.
- Deliver and maintain delivery plans and timelines to the Stakeholders
- Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture
- Identifies and anticipates need for changes to continuously improve quality and efficiency of output
- Be able to foresee, prevent, and mitigate risks and issues with delivery, to take fresh views and avoid rigid thought patterns
- Ability to negotiate, influence and work with business peers and management to achieve the right outcomes
- Support your team in making effective decisions, collaborate across silos, speak up and take personal accountability
- Identifying and escalating both delivery and operational risks to the management team.
The role is ideally suited to someone who can:
- Inspire the team to deliver exceptional performance by helping them to connect the purpose of their work, beyond the impact to the bottom line
- Be authentic, operate with integrity and encourage others to operate in a similar way
- Develop strong relationships, with the team, understand them and their capabilities well, empower, stretch and support them to develop
- Encourage the team to solve business problems creatively and collaboratively and question the status quo
- Invite differing views and provide positive challenge to others
- Be curious and insightful about customer’s needs and supports the team to adapt to the changing environment
- Help others to learn from their mistakes, does not wait for perfection before action, and drive continuous improvement personally and via the team
- Simplify complexity for the team and reduce unnecessary bureaucracy
- Prioritise people before process and recognise the needs and perspectives of customers and colleagues
- Cut through complex issues and get to the heart of problems
- Set clear priorities and expectations for others that guides the team to deliver over the next year
- Use judgement and expertise to make rigorous, yet decisive and bold decisions and ensure they are delivered
- Ensures the team operates in a customer focussed, commercial and efficient way and guide them to deliver against stretching targets
- Set the bar high for the team, provide timely feedback and hold yourself and them to account
- Oversee operational delivery and ensure controls are followed
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.