AVP, Private Markets Operations Solutions and Governance

The AVP, Private Markets Operations- Solutions & Governance (AVP) will play a key role in driving strategic initiatives, ensuring strong governance practices, managing vendor relationships, and supporting the firm’s regulatory reporting and compliance obligations. This position will support Private Markets Operations (PMO) globally and will partner cross-functionally with Operations, Compliance, Technology, Legal, Risk and the Front office to ensure initiatives are executed efficiently and in alignment with firm standards, investor expectations, and regulatory requirements. The AVP will create and deliver exceptional customer service and operations in line with the organization’s mission, critical values and behaviors.

Position Responsibilities:

Initiatives Oversight:

• Lead and coordinate strategic and operational initiatives from planning through execution.

• Establish project governance frameworks, milestones, and success metrics.

• Track initiative progress, identify risks, and escalate issues to senior management as appropriate.

• Partner with stakeholders to develop policies, procedures, and controls that enhance operational efficiency and compliance integrity.

• Oversight of team supporting initiatives

• Application owner for applications /software used and owned by Private Markets Operations

• Responsible for oversight of system upgrades as it relates to Private Markets Operations

• Support the Compliance and Operations teams in fulfilling periodic regulatory reporting requirements (e.g., Form ADV, Form PF, AIFMD, etc.).

• Maintain oversight of compliance-related initiatives and ensure timely delivery of required filings and attestations.

• Monitor evolving regulatory requirements applicable to private markets and assist in implementing corresponding process enhancements.

Vendor Management:

• Oversee the vendor governance framework, including due diligence, risk assessments, and periodic performance reviews.

• Manage vendor relationships to ensure adherence to contractual, operational, and regulatory expectations.

• Partner with stakeholders to strengthen third-party oversight

Governance and Reporting:

• Prepare or oversee team preparing materials and reports for senior management, board meetings, committees, and regulators as required.

• Maintain documentation and evidence supporting regulatory and initiative-related deliverables.

• Drive continuous improvement in governance processes, reporting accuracy, and operational transparency.

Required Qualifications:

Knowledge/Skills/Competencies/Education:

• B.S. in Finance/Accounting/Economics; advanced degree or relevant certification (e.g., MBA, CPA, CFA, CAMS) preferred.

• 8+ years of Project Management Experience,

• 8+ years of Regulatory/Compliance oversight

• Proven experience in Executive level communications on initiatives;

• Strong knowledge of regulatory frameworks relevant to private markets (e.g., SEC, FCA, AIFMD, ESG, AML).

• 10+ years of experience in private markets funds or hedge funds with exposure to compliance, operations/accounting and regulatory functions.

• Proven leadership and management & ability to lead initiatives and teams globally across a complex organization

• Ability to work effectively within a matrixed, geographically dispersed team and leverage knowledge across the organization

• Ability to effectively communicate to varying audiences ranging from executives to peers to front line employees

• Proven leadership and management skills in achieving departmental, project and individual objectives, and in developing staff.

• Ability to challenge the status quo, assess business risk and make appropriate decisions. 

• Ability to thrive, adapt and lead in a fast paced, and ever-changing environment

• Results oriented - ability to balance multiple priorities and projects.

• Demonstrated ability to work effectively in diverse environments and cultures, across a number of office locations.

• Excellent people manager capability and experience facilitating and promoting high team engagement

• Excellent knowledge of Information systems audit methodologies, control frameworks, risk management practices and regulatory requirements.

• Excellent customer focus and commitment to quality

• Superior leadership skills with a demonstrated ability to motivate, coach and mentor

• Highly developed influencing and negotiating skills

• Outstanding ability to break down complex cases, recommend and implement a solution

• Strong verbal and written communication skills and interpersonal skills needed to effectively build relationships and communicate with executives, internals stakeholders, and customers

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$152,900.00 USD - $283,800.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)