At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Leads, directs, and supports the leaders and teams focused on the systematic alignment and operational performance of Hospital Based Providers. Responsible for leading Hospital Based Provider teams to achieve established goals and objectives in financial performance, quality and patient safety, compliance, patient and provider satisfaction, and programmatic productivity. Serves as a catalyst for change and drives the execution of strategic priorities and operational and outcome enhancements through the use of performance improvement techniques and solid business acumen.
Job Description
MINIMUM QUALIFICATIONS
Education: Bachelors degree required. Master of Health Administration (MHA), Master of Business Administration (MBA), or equivalent field is preferred.
Licenses/Certifications: CMPE or FACHE, preferred
Experience/Knowledge/Skills:
- Five years of progressive leadership experience, including an in-depth knowledge of inpatient operations or provider practice operations and personnel management
- Demonstrated ability to navigate in highly complex, matrixed organizations
- Creative problem solver who possesses the ability to provide structure in ambiguity and prioritize and execute on multiple deliverables to meet stakeholder needs
- Experience in the design and implementation of process improvement initiatives and utilization of high-reliability principles
- Demonstrated success managing leaders and highly skilled and educated team members
- Demonstrated success in working collaboratively with physicians, administrators, nurses, and members of multidisciplinary teams
- Excellent oral and written communication skills
- Strong organizational skills, flexible and adaptable style, and articulate and active listener
- Effective consensus builder and consummate team player
- Strategic and visionary thinker
- Strong financial management acumen
PRINCIPAL ACCOUNTABILITIES
Strategic
- Participates in the development of initiatives that support the mission and goals of the Hospital Based Provider division and Memorial Hermann Health System
- Develops robust business plans, monitors, communicates, and executes the strategic plan’s priorities, recommends amendments, as needed
- Remains current on national trends pertaining to hospital based providers and proactively implements best practices
Quality, Patient Safety, and Performance Improvement
- Ensures technical competence of staff and compliance and accreditation standards are met in all areas of responsibility
- Contributes to the development, communication, and implementation of care transformation work pertaining to hospital based providers and actively engages teams to achieve short and long-term goals
- Performs root cause analysis for performance gaps, recommends for process improvement initiatives, and holds teams accountable to change
Operational Performance and Management
- Creates measures of success to support areas of focus
- Fosters an environment in which policies, personnel, systems, and processes are systemically aligned to facilitate efficiency and effectiveness
- Holds leaders and self, accountable for meeting established targets and milestones
- Serves as a connection point to align hospital based providers and services across the continuum of care to facilitate enhanced patient experience and care
- Provides timely, accurate, and professionally produced reports that facilitate organizational performance reviews
- Solves highly complex issues and problems. Demonstrates excellent analytical reasoning abilities
Financial Performance
- Assures that capital and operational budgets are thoughtfully planned, executed, and managed to established targets
- Implements and evaluates physician compensation strategies and models that align with value-based objectives, clinical and operational standards, and fair market value.
- Establishes controls measures to manage cost and identifies areas for increased cost effectiveness
Leadership
- Develops personal and professional credibility across the System; gains respect and builds trust internally and externally.
- Serves as a member of the Hospital Based Provider Leadership Team
- Fosters and environment of transparency, respect, and professionalism
- Recruits and retains talent. Leads, coaches, and mentors teams
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned