You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Role Summary
The AVP, Data Analytics for Canadian Operations represents a strategic opportunity to lead and transform the data analytics function for Canadian Operations. This role will develop and execute a comprehensive data analytics strategy that drives operational excellence, efficiency, and competitive advantage across all Canadian operational areas.
Reporting to the VP, Transformation & Enablement, the successful candidate will lead a team of ~50 data professionals to deliver world-class business intelligence, advanced analytics, and data-driven insights that optimize operational performance, improve client experience, and enable data-informed decision-making across the enterprise.
This position balances strategic vision with operational execution - building new capabilities while transforming existing data foundations and analytics practices to meet the evolving needs of a modern, digitally-enabled Operations organization.
What will you do?
Data Analytics Strategy Development and Execution
Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy
Establish metrics and KPIs to measure analytics function performance and business impact
Data Foundation and Governance
Maintain existing data infrastructure while leading transformation initiatives to modernize architecture and adopt cloud-based solutions
Implement robust data governance framework ensuring quality, accuracy, compliance, and audit-proof processes for internal and external stakeholders
Develop and enforce standards for data management, documentation, and controls
Business Intelligence and Reporting
Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
Transform complex operational data into clear visualizations supporting executive reporting and strategic planning
Advanced Analytics
Partner with Data Science team in CXO and other analytics partners to leverage common capabilities and drive innovation.
Apply AI, machine learning, and predictive modeling to operational challenges, proactively identifying automation and optimization opportunities
Develop and operationalize predictive models for capacity planning, volume forecasting, and demand management
Team Leadership and Capability Building
Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives
What do you need to succeed?
Education & Experience Requirements
Minimum 10 years relevant business, data, and analytics experience
University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
Advanced degree (Master's or PhD) in quantitative field an asset
Professional certifications in data science, analytics, or business intelligence an asset
Proven experience leading data analytics functions delivering measurable business value
Experience in operations, business process management, or service delivery environments preferred
Experience managing and transforming data infrastructure and analytics capabilities
Track record of leading high-performing teams of professional knowledge workers
Experience working in financial services, insurance, or regulated industries an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Technical Expertise
Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
Deep knowledge of business intelligence tools, platforms, and best practices
Experience with data governance frameworks and data quality management
Familiarity with operational metrics, performance management, and process optimization
Knowledge of statistical analysis, modeling techniques, and quantitative methods
Leadership Competencies
Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
Change Leadership: Proven ability to lead teams through transformation with minimal disruption
Problem Solving: Creative and critical thinking to address complex business challenges
Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
Collaboration: Ability to work effectively across multiple teams, functions, and geographies
Results Orientation: Track record of delivering measurable business outcomes through analytics
What's in it for you?
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Being part of our journey in developing the next greatest digital experience
Agile behaviours, faster decisions and learning as we go
Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions.
Flexible Benefits from the day you join to meet the needs of you and your family.
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
140,000/140 000 - 225,000/225 000Job Category:
Advanced AnalyticsPosting End Date:
14/05/2026