Aviation Claims Officer

Please see more information about QBE careers here

• Location: Melbourne

• Permanent, full-time role

• Happy to talk flexible working

The opportunity 

Ready to elevate your claims career in a specialist aviation portfolio? In this role you’ll own complex, high‑value matters end‑to‑end, partnering with leading brokers and trusted loss adjusters to shape outcomes that matter. Enjoy real autonomy, meaningful client relationships, and the chance to stay at the forefront of a dynamic industry.

About QBE 

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role 

• Manage aviation hull and liability claims end‑to‑end - from lodgement through to finalisation - with accountability for quality and timeliness.

• Partner closely with major brokers across a broker‑led portfolio, while supporting a set of direct client relationships.

• Work closely and collaboratively with a strong, industry-leading team of aviation claims professionals

• Assess loss adjuster reports, determine next steps, and authorise payments with strong technical judgement.

• Maintain disciplined reserving practices and keep the claim file strategy current and defensible.

• Stay across industry developments (news, incidents, client movements) to anticipate risks and inform decisions

• Collaborate openly with loss adjusters and occasionally attend client or site visits to progress complex claims.

About you 

• Proven capability managing complex claims with sound end‑to‑end ownership.

• Trusted to work independently, prioritise effectively, and make confident recommendations on next steps and payments.

• Skilled at building strong, professional relationships with brokers, loss adjusters, and underwriters.

• Extensive claims experience ideally drawn from aviation, marine, or complex property, construction or adjacent lines; liability or personal injury exposure is highly transferable.

• Sharp analytical skills with a disciplined approach to reserving and evidence‑based decision making.

• Clear, empathetic communicator who keeps stakeholders informed and files well‑documented.

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

Apply now and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.  

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com