AV Technician – Meeting & Events Tech Services

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Location: Onsite – 5 Days/Week | Boston, MA, New York, NY, and Atlanta, GA

Platforms: Microsoft Teams, Zoom, WebEx

Position Summary

The AV Technician for Meeting & Events Tech Services (METS) is responsible for the end‑to‑end technical delivery of in‑person, virtual, and hybrid events across the enterprise covering ~400 events a year. This role partners closely with business stakeholders, event organizers, and presenters to ensure meetings and events are executed with precision, reliability, and a high‑quality attendee experience.

The AV Technician leads event planning consultations, rehearsals, and live execution, serving as the technical owner during live events. This role is critical to ensuring executive‑level meetings, webcasts, and large‑scale events are delivered with zero disruption and a professional production standard.

Key Responsibilities

• Lead customer intake and provide technology consultations for meetings and events, including platform selection and execution planning.
• Drive meeting setup discussions, consultations, run‑of‑show development, and support of the event.
• Conduct technical walk‑throughs with organizers, presenters, and moderators.
• Lead presenter rehearsals and pre‑event readiness checks.
• Perform pre‑meeting presenter tech checks (audio, video, content, connectivity).
• Launch and manage live meetings, webinars, and hybrid events using Microsoft Teams and Zoom.
• Verify and manage platform settings including security, recordings, breakout rooms, polls, Q&A, and participant controls.
• Monitor backchannel communications during live events and resolve issues in real time.
• Provide calm, professional incident response during high‑visibility and executive events.
• Trim, package, and deliver recorded content following events.
• Generate attendance and engagement reports as requested.
• Contribute to post‑event reviews, documentation, and continuous service improvement.
• Daily AV conference room checks to ensure stability and reliability.

Required Qualifications

• 3–5+ years of experience supporting enterprise AV, virtual, or hybrid events.
• Hands‑on experience with Microsoft Teams and Zoom, including webinars and live events.
• Technical, hands-on experience with Cisco meeting equipment.
• Proven ability to lead live event execution with attention to detail and composure under pressure.
• Experience supporting executive or high‑visibility meetings.
• Strong troubleshooting skills across audio, video, and content sharing.
• Excellent communication, customer service, and stakeholder engagement skills.

Preferred Skills & Certifications

• Experience supporting large‑scale webcasts, all‑hands meetings, or hybrid events.
• Familiarity with conference room AV systems (cameras, microphones, DSPs, control panels).
• Working knowledge of Microsoft Teams Rooms and/or Zoom Rooms environments.
• Understanding of AV signal flow and basic networking concepts.
• Awareness of accessibility best practices (captions, audio clarity, inclusive delivery).
• Experience coordinating with vendors or third‑party production partners.
• AV certifications such as CTS (or equivalent) are a plus.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$79,620 - $132,720 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.