AV Technician

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

We are seeking an Audiovisual (AV) Technician to support our client site in Andover, MA. You'll be responsible for providing a variety of AV and videoconferencing (VTC) support ranging from desktop solutions to video walls, network services, and digital signage. Your role will include providing exceptional customer service, maintaining conference room integrity, and supporting executive-level events with the highest standards of technical excellence and support from our in-house team of skilled experts.

What your day-to-day will look like

• Provide onsite and in-room technical support to customers as requested

• Set up, test, operate, and break down AV and VTC equipment for meetings and events

• Manage proactive executive and high-profile meeting support

• Respond to customer special requests and accommodate last-minute changes

• Troubleshoot AV and VTC technology issues

• Perform regular preventive maintenance checks on equipment

• Execute and assist the Video Operations Center with videoconference setup, end user training, and issue escalation

• Provide consultation and education to users on presentation technology

• Take ownership of identified system faults and monitor resolution actions

• Assist with room reservations and facility requests

• Support furniture reconfiguration and equipment installation

• Maintain AV/VTC inventory and develop standard documentation including tip sheets and SOPs

Required Qualifications

• High School Diploma/GED

• General understanding of basic AV terminology and components

• Strong background with Microsoft Teams/MTR

• Experience with Lync/Skype for Business

• Familiarity with VTC Codecs (Polycom and Cisco), audio mixers, control systems, AV automation, amplifiers, microphones, projection systems, and video cameras

• Proficiency in Microsoft Suite

• Photography and videography experience

Preferred Qualifications

• Bachelor's Degree

• 3 years related experience working in a professional setting

• Experience with Event Management System (EMS) Software

• Hotel or IACC Certified Conference Center AV experience

• Proficiency installing, configuring, and troubleshooting Audio DSPs (BIAMP, Clear One, Crestron)

• Knowledge of ISDN/IP data networks, videoconferencing bridges, gateways, and cabling

• Industry relevant training (CTS) or technical certifications

• Ability to quickly learn new systems and technologies

• Excellent organizational and database management skills

• Proven ability to manage multiple complex projects with varying deadlines

Other Qualifications:

• Excellent customer service skills and professional attitude

• Ability to thrive in fast-paced, demanding environments

• Strong analytical and problem-solving abilities

• Capability to work independently and within a team

Work details:

• Location: Onsite

• Work Schedule: 7:30am – 4:00pm, Monday – Friday

   

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

58,240.00 – 58,240.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Andover, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.