Automotive Service Writer

Posting Close Date: 

Applicants must submit their completed application by 02-01-2026 at 11:59 p.m. MST

Application and Special Instructions

As part of the online application process, all applicants are required to submit an updated resume at the time of application. Applications received that do not contain an attached resume will be considered incomplete and will not be considered further in this recruitment process. Resumes received after the application closing date will not be considered.


INTERVIEW INFORMATION:

In person interviews will be held the week of February 9, 2026.

Recruiter contact information: If you have any questions, please contact Rebecca Rucker at GSD_HR@tucsonaz.gov.

ABOUT THIS JOB

Position Specific Summary:

The Automotive Service Writer position at the City of Tucson’s General Services Department provides customer service and performs clerical duties related to automotive fleet services.

Work is performed under the supervision of the Fleet Services Supervisor. This position does not supervise.

Duties and Responsibilities:

• Provides customer service, greets customers, gathers vehicle and contact information.

• Schedules service appointments and create work orders for service and repair.

• Communicate with customers and vendors about progress of repairs.

• Monitors vehicles and reports for completion of repairs.

• Scans invoices, emissions documents and vehicle discrepancy reports and attaches to asset files and work orders.

• Perform all other duties and tasks as assigned.

Working conditions as follows:

Work schedule may require early morning, late evenings, weekends, holidays, and overtime.

Often works under the following conditions: Indoor and outdoor work with some exposure to light physical or environmental conditions (noise, dust, weather, etc.).

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Minimum Required Qualifications:

Education: High school diploma or equivalent
 
Work Experience: One (1) year of relevant experience.
 
Equivalency: Any combination of relevant education and experience may be substituted on a year-for-year basis.
 
Valid and unrestricted Arizona Class D Driver License – Arizona Department of Transportation – Motor Vehicle Division
 
Preferred Qualifications:

Experience working in a Fleet environment

Automotive and/or Heavy Equipment mechanical systems knowledge

Experience working with a Fleet Management work order system

POSITION DETAILS

Job Profile

J0965 - Automotive Service Writer

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G101

Hourly Range

$15.45 - 22.50 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

General Services Department

Department Link

https://www.tucsonaz.gov/Departments/Environmental-and-General-Services

Background Check:  This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.   

Recruiter Name

Andrew Brownell (105363)

Recruiter Email

GSD_HR@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.