Automotive Quality Control Operations Specialist II

• Vehicle Inspections: Verify vehicle information based on work orders, inspect interior and exterior for damage, missing parts, and mechanical issues (e.g., frame/paint repair, engine noise, AC/heater operation, radio, tires). Document findings in a Vehicle Condition Report (VCR) or system entry, including damage descriptions and test-drive results.

• Client Engagement: Maintain a professional appearance for audits, field visits, and inspector training sessions.

• Equipment and Software Use: Utilize ECR tools (Brick, PC, TC75, Samsung) and ensure proficiency with job-relevant software and web applications.

• Photos and Documentation: Take accurate vehicle and damage photos, match them to vehicles, and upload them to the server.

• Policy Compliance: Maintain knowledge of all relevant policies (e.g., NAAA Frame/Structure Damage Policy) and adapt to account-specific changes. Ensure that all policies and procedures are followed.

• Daily Reporting and Procedures: Prepare daily activity reports for management and perform day-end procedures efficiently.

• Physical Requirements: Ability to stand, walk, bend, lift (up to 30 lbs), and perform other physical tasks as required.

• Other Responsibilities: Handle special projects and maintain familiarity with system and policy updates.

Work Schedule:

• Tuesday - Saturday: 7:30am - 4:30pm.

Qualifications:

• High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.

• Ability to drive standard and automatic transmission vehicles.

• Safe drivers needed; valid driver’s license required.

• Excellent communication and interpersonal skills are required. Strong technical aptitude; body, paint and mechanical repair knowledge; mastery of unibody and full-frame vehicles; good organizational skills needed.

• Prior experience vehicle reconditioning and or general auto body knowledge required.

• Ability to multitask, follow directions and take instructions required. Basic computer skills.

• Successful completion of Manheim ICP Inspector Level IV written/field exam; Basic Inspections (Electronic Condition Report), Vehicle Grading, Repair Recommendations & Frame Merit Certifications required

• Self-starter with ability to work with minimal supervision.

• Ability to handle multiple tasks simultaneously.

• Team-based interpersonal skills.

• Excellent verbal and written skills.

• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Work Environment:

• Exposure to outdoor elements, including extreme heat and cold.

• Moderate noise level.

• Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.