It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We’re looking for a detail-oriented and customer-focused professional to own and optimize our support chatbots and FAQ knowledge base. You’ll be responsible for ensuring customers get accurate, timely, and helpful answers through self-service channels. This is not an engineering role — you will work closely with product, support, and content teams to keep information updated, clear, and effective.
What you will be doing :
• Manage and continuously update chatbot content to improve accuracy, usability, and customer satisfaction.
• Curate and maintain the FAQ/knowledge base, ensuring all content is clear, up to date, and aligned with support policies.
• Analyze chatbot and FAQ performance metrics (usage, deflection rates, satisfaction scores) and propose improvements.
• Collaborate with Customer Support teams to identify recurring issues and knowledge gaps.
• Work with Product and Marketing teams to ensure new features, services, and policies are accurately reflected in self-service content.
• Test chatbot flows and FAQ entries to ensure a seamless customer experience.
• Collect customer feedback and refine content to make self-service support as effective as possible.
• Ensure tone of voice is consistent with brand guidelines and customer communication standards.
We are looking for someone who has:
• Strong writing and editing skills; ability to simplify complex information.
• Analytical mindset with the ability to interpret data and make improvements.
• Excellent communication and collaboration skills.
• Attention to detail, proactive approach, and customer-first mindset.
• Familiarity with chatbot and FAQ platforms (Zendesk, Intercom, Freshdesk, or similar) is a plus
• Good written and spoken English.
• 2+ years of experience in a similar role.
About us
We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.
With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.
Shaping the future of play
At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.
Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.
Global recognition and standards
The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).