Posting Date
04/24/2026601 Hawaii St, El Segundo, California, 90245-4814, United States of AmericaThe Certified Pharmacy Technician position reviews and processes formulary exception requests through the determination process based on clinical criteria/guidelines.
The Clinical Pharmacy Management Team is an integral part of the Clinical Enterprise Department, whose charter is to “create the future of healthcare, by innovating clinical practice design, improving quality of care, service, and life.”
1. 90%
Perform complete, accurate and consistent reviews of formulary exception medication or product requests; including review of appropriate labs and supporting documentation against pharmacy clinical criteria/guideline, which also involves referral/escalation of requests, when appropriate, to clinical experts with appropriate recommendations.
Utilize appropriate approval and denial language on approval and denial messages and provide alternatives based on clinical guidelines.
Accurate ordering of products and medications on behalf of dialysis facilities
Maintain on-going communication with facility teammates, resolve technical processing issues, and escalate all outstanding issues including drafting written responses, correspondence, emails, and spreadsheets as required
Ensure that current and accurate communication with facility teammates occurs in a clear, timely and concise manner
Facilitate effective operational workflow as a Certified Pharmacy Technician
Monitoring patient information and records to ensure that all documentation is created and maintained accurately and in accordance with HIPAA regulations
Answering phone calls from facility teammates, doctors, and external vendors with professionalism and courtesy
Triaging calls appropriately and providing problem resolutions where applicable
Ensuring metrics and service standards are met for optimum customer experience
Evaluating helpdesk processes and procedures, and suggesting methods to improve operations, efficiency and service
Handling confidential information with sound judgment as a Certified Pharmacy Technician
Being knowledgeable and providing consistent communication of DaVita’s standardized policies and procedures for the Formulary Exception process
Attend team meetings, phone conferences and training as needed
Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
Consistent, Regular, punctual attendance is an essential responsibility of this position
May request assistance from Coordinator II/III as needed with advanced or complex circumstances
Effectively and proactively communicate with Coordinator II/III
Assist with special projects as assigned by Clinical Operations management or its partners Other duties and responsibilities as assigned for the Certified Pharmacy Technician
EXPERIENCE: 0 to 2 years
EDUCATION: Vocational/Technical School Certificate Degree
High school diploma or equivalent REQUIRED
Associate’s or Bachelor’s degree in related field PREFERRED
Registered Pharmacy Technician REQUIRED
Intermediate computer skills and proficiency in MS Word, Excel, and PowerPoint required; advanced skills and proficiency in MS Outlook REQUIRED
Here is what you can expect when you join our Village as a Certified Pharmacy Technician:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Wage Range for the role is $25.00 - $31.50 per hour.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.