Job title: Authorisations – Mutuals Associate Case Officer
Division: Authorisations
Department: Approved Persons & Mutuals
Salary: National (Edinburgh and Leeds) ranging from £31,600 to £34,000 and London from £34,700 to £37,000 (salary offered will be based on skills and experience)
This role is graded as: Associate, level 9 - Regulatory
Your recruitment contact is Raimonda Stankute via Raimonda.Stankute@fca.org.uk. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
The Authorisations Division acts as FCA’s gateway for firms and individuals seeking to provide regulated financial services in the UK. We assess applications to ensure applicants meet the FCA’s standards.
Within the Division, the Approved Persons & Mutuals (APM) Department is responsible for authorisation and registration activities, including the FCA’s registering authority function for mutual societies.
As registering authority for more than 9000 mutual societies in the UK. This work is separate from our role for financial services firms under the Financial Services.
The Mutuals Team assesses and manages applications from societies, responds to external enquiries and processes annual return submissions.
This is a fast-paced role involving the management of multiple cases and enquiries simultaneously, requiring strong organisation, prioritisation and attention to detail.
Role responsibilities
Assess applications from societies under seven pieces of mutuals legislation, managing cases to tight timescales while ensuring legal and regulatory compliance
Manage externally facing inboxes, including logging cases and responding to enquiries from a wide range of stakeholders
Manage your own caseload, including making decisions on applications within agreed frameworks and escalating complex or high-risk cases where appropriate
Process annual return submissions from societies, ensuring content is accurate and suitable for publication
Investigate issues, identify risks and take appropriate action to achieve the right regulatory outcome in a timely manner
Work collaboratively with colleagues and stakeholders to support effective decision-making
Contribute proactively to team, departmental and divisional initiatives and activities
Support the effective day-to-day running of the Mutuals Team and delivery of its objectives
Skills required
Minimum:
Strong organisational skills, with proven ability to manage a high-volume and demanding workload at pace while maintaining quality and accuracy
Previous experience assessing and analysing information from multiple sources to reach appropriate, well-reasoned outcomes
Essential:
Ability to analyse information from multiple sources, identify key issues and make balanced, well-reasoned decisions within agreed frameworks
Sound judgement, with curiosity and motivation to investigate issues, identify risks and achieve appropriate regulatory outcomes
Proven ability to manage a varied and high-volume caseload, prioritising effectively and working to tight deadlines
Strong written and verbal communication skills, with the ability to explain information clearly and adapt style for different audiences, including external stakeholders
Ability to build effective working relationships and engage constructively with internal and external stakeholders
High attention to detail, with a commitment to producing accurate, high-quality work suitable for publication or formal use
Ability to work independently with minimal supervision, demonstrating resilience, accountability and effective self-management
Confident using digital tools, including Microsoft Word, Excel and PowerPoint, to manage information and produce written outputs
Benefits
25 days annual leave plus bank holidays
Hybrid model with up to 60% remote work
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle
For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our values and culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful information and timelines
Timeline:
Job advert closes: 25 January 2026 (midnight)
CV review and shortlisting: 27 January 2026
Interview: From 5 February 2026
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.