Audio Visual Implementation Project Specialist

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$81,500.00 - $134,500.00

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Travelers is seeking an AV Implementation Project Specialist who is responsible for the end-to-end delivery of Audio-Visual solutions within a global corporate environment. This role combines deep technical engineering expertise with project management leadership to ensure AV systems are designed and installed in alignment with customer requirements and industry standards. The ideal candidate brings a strong background in AV technologies and infrastructure, paired with proven experience leading complex, multi-stakeholder projects from inception through commissioning.

Project & Program Leadership

• Own end-to-end delivery of AV implementation projects, from requirements gathering and design review through installation, commissioning, and handoff.
• Develop and maintain comprehensive project plans, timelines, and budgets; proactively identify and mitigate schedule and cost risks.
• Apply Agile and ScrumBan methodologies to manage iterative delivery cycles, sprint planning, and backlog prioritization across concurrent projects.
• Maintain thorough project documentation — SOWs, RFIs, submittal logs, change orders, as-built records, and closeout packages — leveraging Excel-based tracking tools such as the AV Implementation Dashboard.
• Facilitate project status meetings, steering committee updates, and stakeholder reviews; produce clear, concise reporting for leadership.

Technical Engineering Support

• Evaluate customer requirements and specify the applicable AV standard, ensuring alignment with enterprise design guidelines and scalability targets.
• Support the AV design engineering team in the deployment of video conferencing, digital signage, control systems, and audio distribution systems.
• Review AV drawings, equipment schedules, and rack layouts for technical accuracy; provide design markup and engineering guidance as needed.
• Oversee system configuration, programming validation, and commissioning activities; coordinate user-acceptance testing with business unit stakeholders.
• Ensure quality assurance throughout the full implementation lifecycle, including pre-installation site readiness checks and post-installation performance validation.

Stakeholder & Vendor Coordination

• Serve as the primary point of contact for internal stakeholders including business unit customers and corporate real estate teams.
• Partner with general contractors and allied trades (electrical, low-voltage, network) to coordinate AV rough-in, infrastructure, and final installation sequences.
• Manage AV vendor and integration partner relationships, driving accountability against contractual deliverables, schedules, and quality benchmarks.
• Collaborate with AV manufacturing partners to ensure appropriate product specifications, lead-time management, and technical escalation support.
• Translate complex technical concepts into accessible communication for non-technical business stakeholders.

What Will Our Ideal Candidate Have?

• Technical Expertise & Education:
• 2-5 years of voice/telephony engineering experience preferred.
• Emerging telephony expertise including the ability to learn from research, others and through asking thoughtful questions about voice architecture and call flow design, open to seizing opportunities to increase knowledge of telephony platforms and best practices.
• Leadership & Influence:
• Strong communication skills with the ability to articulate voice system thoughts/ideas clearly, collaborate with team members in various roles including network and infrastructure teams, and document new telephony learnings and solutions for others' benefit.
• This role offers mentorship and growth opportunities as you develop telephony leadership skills in a supportive environment. We value transparency and continuous learning—your willingness to ask questions, seek guidance on new technologies, and actively incorporate feedback will accelerate your professional development while preparing you for future leadership responsibilities.
• Strategic & Business Acumen:
• You'll develop comprehensive delivery skills by actively participating telephony planning sessions and learning to accurately estimate project timelines and resource requirements. Working within our established design frameworks, you'll contribute to implementing telephony solutions while gaining hands-on experience with testing protocols, including automated processes. Post-deployment, you'll take ownership of telephony components, proactively monitoring performance and swiftly resolving issues as they emerge. Throughout each project, you'll engage in continuous feedback loops to refine processes and improve outcomes.
• You'll strengthen your analytical capabilities by debugging familiar voice systems and developing the judgment to recognize when additional expertise is needed. Each new telephony challenge becomes a learning opportunity where you'll apply previous knowledge while expanding your technical toolkit. We encourage a growth mindset where seeking guidance is valued, and every project contributes to your evolving expertise invoice & telephony technologies and methodologies.

What is a Must Have?

• Bachelor’s degree in computer science, related STEM field, or its equivalent in work experience plus 1 year of voice and/or telephony engineering experience.