Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a detail-oriented professional to join our team as Associate, Web Applications Support - Unilingual. In this role, you will provide web support for external and internal applications, ensuring users receive timely and effective assistance. You will handle customer inquiries, troubleshoot issues, and manage access permissions across multiple systems. The expected result is delivering a superior client experience through efficient, accurate, and responsive support.
What You’ll Do
Providing web support for Element’s external and internal web applications including fielding tickets, phone calls and emails related to login assistance, navigation and troubleshooting
Provisioning including creation, modification and removal of web application permissions
New and existing functionality testing
Deliver a superior client experience by handling customer inquiries efficiently, effectively, and accurately
Prioritize web support calls and assign them to appropriate IT staff
Handle customer technical support questions across multiple applications
Maintain strong follow-up and organizational practices
Communicate professionally in person, on the telephone and via email
Build and maintain customer trust and confidence in team knowledge and support
Basic Qualifications
Held a technical support role or equivalent customer service experience
Ability to handle customer technical support questions
Strong follow-up and organizational skills
Professional communication skills in person, phone, and email
Good judgment and analytical ability for prioritization and issue handling
Preferred Qualifications
Education: College/University degree preferred
Excellent skills in dealing with unstructured problems that affect efficiency and effectiveness for web users
Ability to establish and maintain a high level of customer trust and confidence
Strong problem-solving skills across technical environments
Experience supporting multiple web-based applications
Location
Current Location: Canada Remote
The hiring base salary range for this position is $51,800 - $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.