Associate Trial Capabilities, Patient Reimbursement

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview

The Trial Capabilities Patient Reimbursement team is responsible for end-to-end process management of the patient reimbursement process. They are responsible for enhancing clinical trials by managing vendors to provide a flexible, intuitive, efficient, and timely patient reimbursement system, which complies with global regulations. The team ensures global continuity, flexibility, and accessibility of reimbursement options for investigators and patients, develops and implements cost-neutral strategies for patient participation, and manages vendor performance, timelines, and costs.

The Associate, Patient Reimbursement is part of a global team that supports innovative and patient-centric solutions for reimbursing trial participants. The Associate, Patient reimbursement works closely with vendors and study teams to ensure the smooth and compliant delivery of patient reimbursement services across various therapeutic areas and regions.

Job Responsibilities

• Manage new vendor onboarding, including trial level vendor requests for proposals and work order execution.
• Act as the point of contact to study delivery teams for patient reimbursement related matters.
• Support trial set-up and programming of patient reimbursement systems and tools.
• Track and approve site and country opt-out requests for patient reimbursement.
• Manage escalations from global Specialist, Patient Reimbursement Customer
• Ensure compliance with global and local regulations, policies, and procedures.
• Contribute to the continuous improvement of our processes and strategies to enhance patient and investigator satisfaction with patient reimbursement tools

Basic Qualifications

• Bachelor's degree in life sciences, business, or related field.
• At least two years of experience in clinical research, patient reimbursement, or vendor management
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Skills/Preferences

• Excellent communication, negotiation, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$65,250 - $148,500

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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