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Job Responsibilities:
A technical role responsible to manage and develop all aspects of localized technical documentation and help for the suite of software solutions and products sold to global users. The workload is approximately 40% localized documentation development and 60% localized document QA. This role requires both documentation development/engineering and test engineering/QA skills.
Roles and Responsibilities:
Technical publication engineers perform the following work regularly:
- Generate and export source files for multiple publication output types from online repositories (source files in md, xml, json, htm, indd, ai, psd, pdf, and Office formats).
- Configure and execute publish transform to build formatted outputs in various target types (online help, CHM, PDF, Word, zip).
- Evaluate source files, fix errors, extract non-editable texts, and prepare files for translation.
- Create translation projects in TMS platforms.
- Develop translated assets in Aegisub, Photoshop, Illustrator, InDesign, and Office apps using provided text translations and input files. Includes capturing localized screens from localized application GUIs.
- Validate syntax and fix errors in localized markup, markdown, and JSON files.
- Create local-language packages, import to publishing tools, and prepare local-language publishing environments.
- Configure and execute publish transforms to build formatted outputs in all languages. Includes debugging and fixing errors/warnings.
- Perform side-by-side QA of source-language and local-language output to identify errors, capture defects in bug tracking systems, implement fixes in single-source assets, and republish.
- Implement edits and corrections requested by documentation owners.
Work is performed in online and local applications. Interaction with colleagues and client contacts occurs in multiple channels and within both your Welocalize domain and a client-contractor domain. Responsiveness and collaboration is a key success factor in delivering services in this role.
Technical Platforms Used Daily
Engineers are expected to work independently in the following applications to fulfill regular duties:
- Adobe Creative Cloud.
- Screen capturing app such as Snagit.
- Microsoft Office.
- Full-functional text editor app such as EmEditor, EditPlus, Sublime Text.
- Creating and managing tickets in a defect tracking app such as Jira.
Successful engineers need the following technical skills and abilities:
- Documentation development in markup and markdown single-source environments.
- Setup, configure, execute of transformation engines to generate formatted output (OLH, CHM, PDF, etc.) from markup/markdown source.
- Cloud documentation management platforms with workflow automation.
- Quality assurance testing both format/layout and functional, of online and offline UA content.
- Managing single-source and output versioning in a multi-author environment.
- Managing change-orders in source files based on feedback provided against output files.
- Debugging and troubleshooting scripts used for publishing automation, in response to log errors or build failures.
- Continuous improvement mindset, always finding ways to deliver more efficiently and with less risk for errors.
Additional Job Details:
Education:
- Education: Degree, diploma, or equivalent with engineering background or related experience in technical writing.
Experience:
- 1-2 years of experience in technical publication or a related field.
Skills & Knowledge:
- Familiarity with scripting languages such as VBA, XML, or HTML.
- Strong organizational and communication skills.
- Ability to work in a multicultural and collaborative environment.
- Able to function in a multi-task environment.
- Flexibility and ability to learn new technologies.