Associate, Revenue Operations

About the Role:

Grade Level (for internal use):

08

• Partner with senior leadership to execute our customer retention strategy, fostering strong client relationships within your designated territory, leveraging cutting-edge tools and creative solutions to drive retention.
• Manage the end-to-end retention process, including accurate quote configuration, documentation, and billing coordination, ensuring meticulous attention to detail in contract generation for terms, pricing, and pertinent client information.
• Obtain timely approvals from stakeholders such as Legal, Product, and Solutions Engineering to ensure compliance with internal policies and seamless renewal processing.
• Maintain comprehensive documentation of renewal activities in Salesforce for accurate revenue forecasting, proactively identifying and escalating potential risks or concerns to Account Management and leadership.
• Collaborate effectively with cross-functional partners to resolve open items promptly, escalating delays as needed, and promoting the adoption of enablement tools for effective pricing, packaging, and retention strategies.
• Contribute to a positive work environment by bringing self-starter energy, flexibility, and motivation, and continuously upskill on company operations and systems to optimize effectiveness and client satisfaction.
• All employees are required to work from the office a minimum of 2 days per week.

• An S&P Global employee at this level would typically have 3+ years of professional experience in SaaS or a similar business environment.
• Bachelor’s degree or equivalent practical experience.
• Strong communication and influencing skills with the ability to communicate effectively at all levels—internally and externally.
• Excellent critical thinking and problem-solving skills, with keen attention to detail and a focus on innovation and efficiency.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

• Proven commitment to excellence, solving complex challenges, and delivering results with a positive, "can do" attitude, demonstrating resourcefulness and solution-oriented adaptability.
• A self-starter who takes initiative, brings ideas to life, drives independent execution, and actively seeks ways to improve quality and generate new ideas.
• Client-facing experience, preferably with retention & negotiation expertise, and a Sales, Support, or Enablement background.
• Proficiency in Salesforce, Excel, PowerPoint, and other relevant data management and reporting tools, effectively applying skills where output is defined.
• English fluency.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)