Associate Relations Specialist - Mars Veterinary Health

JOB TITLE:

Associate Relations Specialist - Mars Veterinary Health

LOCATION & SCHEDULE:

Support Office - Vancouver, Full time

COMPENSATION:

$71,456.00 - $111,650.00

 

As  part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

 

The Associate Relations Specialist, Tier 1, provides day-to-day support for basic P&O needs to all line managers and associates across MVH North America's network of hospitals and business units. The role will ensure that associate issues and needs are resolved fairly and objectively, in line with the Mars Five Principles. A key focus of this role is to provide Associate Relations support and issue resolution across all levels of the organization, and to mitigate adverse labor impacts by leveraging deep policy and regulatory knowledge and appropriately escalating Tier 2 and Tier 3 concerns.

Key Responsibilities:

• Policy Interpretation & Advising: Interpret company policies and procedures for Associates and managers, offering real-time solutions to Associate Relations issues. Identify appropriate company policies or processes applicable to the situation; interpret and provide direction, ensure clear communication and understanding.
• Associate Relations Matters: Identify and mitigate risk by serving as the first point of contact for Associate Relations concerns, providing guidance and resolution, or escalation. Maintain detailed and accurate records of Associate Relations cases. Review, advise, and support managers with executing disciplinary actions related to standard Associate Relations issues. Escalate complex Associate Relations issues for timely and accurate resolution.
• Regulatory & Compliance: Process and respond to unemployment claims; monitor adverse results, review compliance with background checks and assess employment eligibility. Advise on all leave and accommodation policies and processes. Maintain current knowledge on relevant employment/labor laws and a thorough understanding of all company employment policies. Conduct internal audits to ensure compliance with employment laws/regulations, company policies, and procedures.
• Process Improvement: Collaborate with cross-functional teams such as Legal, Compliance, Risk and Safety, and Payroll to ensure adherence to company policies and employment regulations. Assist in updating Associate Relations documentation, including contribution to updating policies and procedures. Participate in ad-hoc projects as needed, contributing to broader P&O and company initiatives and continuous process improvements.
• Support Talent mobility across Business Units by providing eligibility status of current and previous Associates to Talent Acquisition.
• Other duties as assigned

 

Does this sound like you? Want to join an organization that values Quality, Efficiency, Responsibility, Mutuality, and Freedom? Apply today to be considered and join us to advance our mission to create A BETTER WORLD FOR PETS.

What We Offer You: 

• Competitive salary with paid time off & holidays so you can spend time with the people you love.

• Medical, dental, and vision insurance for you and your loved ones.

• Fertility and family-building assistance.

• Paid Parental leave.

• Practice Paid Basic Life Insurance.

• Practice Paid Short- and Long-Term Disability.

• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.

• Commuter Benefits.

• Legal Plan.

• Health Savings Account & Flexible Spending Account.

• Mental health support and resources.

• Paid Volunteering.

• Optimum Wellness Plans® for up to three pets.

• Continuing Education allowance & MED hours for eligible positions.

• Student Debt Relief (for full-time DVMs).

• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations:

• Ability to work at a computer for long periods of time.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• The noise level in the work environment is normally moderate.

• Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.