Associate Program Manager, Regulatory Operations

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Regulatory Product Operations team is situated at the heart of Lyft’s business: we develop and support vital operations core to keeping Lyft’s business growing and in compliance. We are inherently cross-functional, working with Lyft’s Product, Engineering, Legal, Marketing, and Customer Support teams to enforce ever-changing requirements while also educating and enabling our drivers to meet those requirements across Lyft’s entire ecosystem.

As a Level 4 Associate Program Manager, you will independently own the strategy and execution for several end-to-end projects or program areas. You aren't just following a checklist; you are driving the delivery of complex regulatory solutions. You will be responsible for organizing regulatory problems into actionable milestones, balancing business interests with legal requirements, and maintaining a proficient understanding of the technical services involved. You will lead cross-departmental collaboration, building alignment between technical and non-technical partners to ensure Lyft remains compliant and competitive.

Responsibilities:

• Strategy & Execution: Independently drive projects of small to medium scope and complexity from ideation to delivery. Manage initiatives, KRs, and key metrics to ensure program health.
• Technical Domain Knowledge: Build and leverage a strong technical foundation of Lyft services, owning updates to and roadmaps for internal services. Facilitate discussions with technical teams to understand trade-offs around decisions.
• Operational Improvement: Improve existing processes and mitigate delays in execution. Ensure the right projects are being prioritized based on business need and urgency.
• Actionable Recommendations: Assemble and present recommendations to leadership. Use data and insights to identify pain points and opportunities for the driver experience.
• Data & Insights: Use data to track performance and support your recommendations. Share regular updates on progress and roadblocks, involving others when necessary to restore customer experience.
• Leadership & Collaboration: Build an effective project core team and mentor team members. Foster a supportive work environment where you invite and value all voices.

Experience:

• 3–5+ years of experience in Program Management, Product Operations, or a similar role in a fast-paced environment.
• Program Management Autonomy: Demonstrated ability to own multiple project workstreams end-to-end with limited oversight.
• Technical Literacy: Proficient level understanding of technical products and services. Comfortable participating in and providing value to cross-functional technical discussions.
• Analytical Skill: Able to interpret data and metrics to measure success and identify improvements. Knowledge of SQL or data visualization tools is a plus.
• Communication: Able to summarize a program area clearly and concisely to varying audiences with little notice. Leads effective meetings and contributes meaningfully to team discussions.
• Regulatory/Compliance Interest: Experience or strong interest in navigating complex, shifting regulatory landscapes.
• Accountability: High sense of urgency and ownership over both personal goals and shared team outcomes.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City area is $108,000 - $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.