Job Description
The Role
The Customer Care and Aftersales (CCA) Global Labor Time department is seeking an Associate Program Foreman / Technician - Accessories to become part of the team. This position is responsible vehicle validation and time studies for published mechanical accessory installation service procedures. It involves working closely with the Mechanical Service Information Development Accessory VSE’s, DRE’s and Validation/Labor Time Technicians to ensure all service accessory installation procedures are valid, optimized, and time studied. The position will also require individuals to create timing and analyze Incidents per thousand vehicles to prioritize Technician workload.
What You’ll Do:
Physically validate Accessory Service Installation procedure and create time studies for those procedures
Single point contact for all Labor Time related Accessory PTRs
Prioritize and work with peers to schedule technician workload
Initiate change requests for service procedures and labor times
Take ownership of vehicle program in labor time space from start to finish
Identify errors and possible optimizations within service procedures
Create and document feedback to Mechanical Service Information Team DRE/VSE
Updating Accessory SharePoint with Installation Times
Receiving/Shipping Accessory parts/Tracking log
Lead program check-in meetings and program deliverable timing
Single point of contact for labor time related issues (Problem Tracking and Resolution).
Your Skills & Abilities (Required Qualifications):
Strong automotive technical knowledge
Minimum of 2 years of proven experience
Strong understanding of Microsoft Office Products
High Initiative
Ability to analyze data. (See trends, use for decision making)
Strong organizational skills.
High level of interpersonal and communication skills
Ability to work collaboratively or independently in a production-based environment with alignment to delivery schedule timing.
What Will Give You A Competitive Edge (Preferred Qualifications):
Two-year associate degree in automotive field or combination of equivalent training and relevant automotive experience
Service Information or Labor Time Study Authoring experience
Experience working in an independent or dealership service department.
Hands on experience with a vehicle
Understanding of Flat-Rate and Labor Times
Data Analytic Experience
Project Management Experience
Experience communicating with global teams.
#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.About GM
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