Associate, Partner Network Operations

About the role

Flex’s Partners play a critical role in our ability to acquire new users and provide them with a world class experience. As a Partner Network Operations Associate, you are responsible for the day-to-day execution that keeps our payment pipelines healthy. You ensure that integrations are technically sound and financial flows are precise, acting as a high-urgency 'Doer' who balances technical monitoring with financial resolution. By acting as a cross-functional bridge across multiple internal teams, you follow defined workflows to troubleshoot and resolve discrepancies, ensuring seamless outcomes for both our partners and end-users.

What you’ll do:

• Integration & System Monitoring: Conduct daily monitoring of partner integration health dashboards to identify and resolve known error patterns. You will execute "pre-flight" checklists for new setups to ensure technical configurations align with our standard requirements, preventing downstream failures.
• Financial Ops & Resolution Execution: Own the end-to-end resolution of payment discrepancies and failed bank deposits by following established SOPs. You will facilitate the collection of updated banking details and manage the re-triggering of failed transactions to minimize financial risk.
• Product & Industry Mastery (Accounting & Ledgers): Constantly further your knowledge of Property Management System (PMS) accounting practices—specifically ledger structures, payment reconciliation and billing logic—to evaluate how to best our partners.
• Root Cause Investigation & Problem Solving: Investigate the "why" behind payment anomalies. You will move beyond identifying a failure to diagnosing whether the root cause is a technical integration error, a partner banking issue, or a ledger mismatch, executing the appropriate resolution within established playbooks.
• Cross-Functional Collaboration: Serve as a point of contact for multiple internal teams to unblock technical and financial hurdles. You will provide clear, status-level updates regarding pending payment resolutions, bank account validations, and pre-note failures to ensure organizational alignment.
• Partner & User Advocacy: Manage a high-volume queue of inbound and outbound communications, acting as a steward for the network to ensure a positive experience for every stakeholder.

 

Key Qualifications

Experience & Technical Requirements

• Relevant Experience: 2–4 years in a Client Support, FinOps, or Account Management role, ideally within Fintech, PropTech, or high-growth SaaS. Experience in multifamily operations is a plus. 
• Financial Literacy: Foundational knowledge of banking operations (ACH, Wires, Bank Returns) and a basic understanding of accounting principles (credits/debits and ledger reconciliation).
• Technical Aptitude: Experience navigating Property Management Systems (e.g., Yardi, AppFolio, Entrata, RealPage) with a focus on accounting or billing modules.
• Data Proficiency: Comfortable using Excel/Google Sheets for data manipulation and navigating internal admin dashboards or CRM tools (Salesforce/Zendesk).

Skills & Attributes

• The "Owner" Mentality: You drive tasks to resolution and take pride in ensuring a partner’s ledger is balanced and a user’s payment is successful.
• Exceptional Precision: High degree of accuracy and "zero-error" tolerance when handling sensitive financial data.
• Resourceful Problem Solving: A natural investigator who uses internal tools and SOPs to find solutions independently, knowing exactly when to resolve and when to escalate.
• Clear Communication: Ability to translate technical or financial details into actionable, professional instructions for partners.
• Operational Resiliency: Ability to manage a high volume of tasks in a fast-paced, scaling environment without compromising quality.

 

Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be commensurate with their experience, qualifications, and Flex’s internal leveling guidelines and benchmarks.

• Tier A (NYC/SF): $80,000 - $120,000 USD
• Tier B: $72,000 - $108,000 USD
• Tier C (Salt Lake City, UT): $68,000 - 102,000 USD