Associate OTC - Hong Kong & Taiwan (Mandarin)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.  

As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.

Responsibilities:

- Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.

- Coordinate customer’s queries with the relevant departments for dispute resolution

- Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)

- Allocate payments and reconciliation of accounts.

- Own portfolio of low and medium complexity accounts

- Contribute to accurate customer master data

- Follow assigned collections strategy

- Ensure contacts and customer responses are tracked in the system as specified in the SOP

- Report current statistics and flag any potential bad debt risks to Credit Manager

- Refer and escalate unresolved issues to Credit Manager for further action

- Monitor and flag customers approaching or exceeding their credit limits

- Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution

- Ensure compliance with collections policies and procedures

- Perform quality checks

- Implement process improvements

- Prepare updates on results on request

- Lead daily meetings on request

- Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.

Location: Kuala Lumpur, Malaysia

Requirements:

- Fresh Grad. or a year of experience in an international environment, preferably - - Collections, Cash Application or Customer Service department

- Proven record of process improvements will be an asset

- Excel skills on intermediate level

- Fluent English (written and spoken), Fluent Mandarin (written and spoken) and Fluent Cantonese (Spoken)

- Excellent verbal and written communication skills

You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.    

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ 

Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day  

Your Wellbeing: Medical, Dental, Vision, Health Savings Account , Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program  

Flexibility: Hybrid Work Model (For most professional roles)  

Training: Hands-On, Team-Customized, Mentorship