Associate - Order To Cash (OTC) Billing

About the Role:

OSTTRA India

The Role: Associate - Order To Cash (OTC)

The Team: Osttra Finance Team is based out of the UK, India, Penang, Sweden and US. It is an entrepreneurial  team, who is highly energetic, flexible, dynamic and works beyond boundaries to deliver the real values. We are standing up an independent global finance team.  

The Impact: OSTTRA has the largest financial institutions in the world as clients. We believe that long-term value to the client is the most important goal of our team, and technology is the tool to bring that value, and your contribution in the form of delivery, improvements and innovations can have a significant impact on the financial system.

What’s in it for you: The Associate - Order To Cash (OTC) Billing will be part of the Order to Cash team and be responsible for the Order Management process for designated OSTTRA product lines. This position requires someone with a passion for client support within an Order to Cash Management process and who can independently work with Sales, Business Heads/Leads and other stakeholders for timely and accurate customer billing.

Work Hours: UK Shift

Responsibilities and Impact:

• Business Understanding: Execute the Billing process with a strong understanding of OSTTRA businesses, Billing models and the Revenue impact.
• Systems Understanding: Build complete understanding of different billing systems used in OSTTRA like SAP and Salesforce, engage with respective technical teams on resolving issues and execute the setup of new billing products
• Order Management: Strong experience of a billing model which is subscription/volume/professional services based. Understanding of front to back flow of underlying data, good visibility of the pricing engine, understanding the quantum of billing to be done throughout the year, good control of customer static data (entity, address etc.), ability to conduct thorough contract reviews and influence stakeholders in case of anomalies
• Month - End Close: Ability to run the ‘Business As Usual’ process smoothly including execution and delivery of monthly activities, timely and accurate billing of renewals and addressing queries within the agreed timeframe. Taking complete ownership of the process and ensuring timely and accurate delivery of the month end activities. Candidate should be able to manage day to day activities effectively and work under close supervision from the team leader
• Documentation & Reporting: Maintaining accurate records of emails, sales and customer interactions, approvals from legal, leadership and various internal teams. Producing an interactive dashboard to key stakeholders highlighting the progress on billing and support to leadership as required
• Audit Support: Engagement with auditors for the billing process & resolving queries within the agreed timeframe
• Process Improvement: Candidates should have gained experience in process and systems transition. They should be obsessed with efficiency by proactively identifying opportunities to enhance and streamline existing processes, fix any current gaps, remove wasted time and effort, leveraging automation and sharing best practices to improve efficiency and accuracy
• Initiatives / Projects: Drive initiatives / projects as required to support any business driven / system changes
• Stakeholder Management: Collaborate cross-functionally with Sales, Technology and Finance to expedite billing and maintain momentum throughout the year as well as drive discussions with system IT teams to sort out issues. Serve as the main point of contact for internal departments and aforementioned stakeholders. Provide extended support to the Collections Team to clear invoices from a settlement perspective.
• Customer Management:  Address customer queries right first time and within the agreed timeframe and obtain PO number as applicable on a timely basis.
• Problem Resolution: Proactively identify and resolve discrepancies or issues that may arise during the order cycle, such as billing errors, address issues, or incorrect product information
• Risk and Control: Ability to flag off risk in the current billing process, create robust documentation and maintain it

What We’re Looking For:

Basic Required Experience:

To be successful in this role, the Order to Cash Billing Associate must possess a mix of Technical & Professional competencies. They must be adept at:

• Experience: 5-7 years of relevant experience in an OTC process with a global organisation. Financial Services experience will be preferred.
• Stakeholder Management: managing key stakeholders across teams such as Sales, Technology including Finance across multiple locations
• Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales
• Teamwork: A collaborative and cooperative attitude, with the ability to work effectively with cross-functional teams as well as within the Finance team.
• Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills is a must
• Analytical skills: Strong ability to analyse billing data, identify trends, and explain variances
• Attention to Detail: Meticulous approach to reviewing historical billing data, identify missing billing and work with stakeholders to resolve, understand and resolve queries right first time within the agreed timeframe. Candidate should be highly accurate in data entry and record keeping
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
• Problem-solving: Proactive and solution-oriented mindset, with the ability to identify issues and implement effective resolutions. Strong analytical and critical thinking skills to troubleshoot and resolve complex issues.
• Organizational Skills: Ability to multitask, prioritize, and manage a high volume of work in a fast-paced environment.

Technological proficiency: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP and Salesforce environment for billing functionalities.    

Qualifications:

• Graduate in Finance. MBA is preferred
• Specialization in order to cash management process at least for the last 3-4 years
• Strong experience with the order management process

The Location: Gurgaon, India

About Company Statement:

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets.  OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.  

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:  MarkitServ, Traiana, TriOptima and Reset.  These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group.  As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:  MarkitServ, Traiana, TriOptima and Reset.  OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 

Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

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