Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Associate, Order Fulfillment
The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.
Specific responsibilities include (but are not limited to) the following:
Producing order pick lists, multiple times per day as required
Ensuring hold orders are executed within 24 hours of receipt
Inputting shipping confirmations into the database in a timely manner
Organizing picking route based on volume and customer express orders
Processing and updating of all orders on proper systems
Packaging and preparing orders for shipping
Ensuring all client orders are fully inspected prior to packing and shipping
Footwear items are checked for mismates
Product checked for quality, newness, and damages
Label orders are correct for their proper destination
Following up on order notifications on the portal and Apps
Picking, shipping, and confirming all orders in a timely manner
Processing of customer returns that are shipped back to stores
Tracking, monitoring and logging all store returns
Confirm all return dates fall within the policy window
Examine merchandise to ensure it is in resalable condition
Processing of refunds to finalize the process
Returning the resalable merchandise to the appropriate department
Resolve compliance issues in a timely manner
Other duties and tasks as assigned
Track, record system report management
Order and replenish Wrap & Pack supplies as required based on volume
Ensure compliance with privacy policies, regulations, and cyber security measures.
The ideal candidate:
High school diploma
Very detailed oriented
Proficient with computers and systems (POS, IP , CTS , SAP, etc)
Highly service-oriented with exceptional organizational and follow up skills
The measures of success:
Meet specific standards for fill rates and order processing timelines
High degree of accuracy required
Exceed customer expectations (CVS)
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / Échelle salariale à l’embauche :$17.60 - $24.00 / 17,60$ - 24,00$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.