Associate, Operations III

What is the opportunity?

As an Associate, Operations - Quality Control, you will play a crucial role in ensuring the accuracy, completeness, and quality of client onboarding, account maintenance, and servicing processes within Wealth Management Canada Operations. Your attention to detail and analytical skills will be essential in identifying and addressing operational gaps, managing risk, and recommending process improvements. You will develop and apply an in-depth knowledge of regulatory requirements (KYC/AML/QI/FATCA/CRS) to review, verify, and validate client documentation and data. This will involve conducting thorough reviews of client information, identifying potential discrepancies or areas of non-compliance, and taking corrective action to ensure adherence to regulatory standards. Additionally, you will collaborate with various stakeholders, including operational teams and business partners, to stay informed about changing regulatory requirements and industry best practices, and to implement process enhancements that drive efficiency, effectiveness, and compliance.

What will you do?

• Perform daily quality control oversight activities to validate client account and documentation process outcomes and resolve any discrepancies.
• Conduct regular quality control reviews to ensure adherence to regulatory requirements and internal standards, identifying areas for improvement and implementing corrective actions as needed.
• Collaborate with stakeholders and business partners to identify and prioritize process improvements, providing recommendations and supporting the implementation and testing of changes to enhance the overall quality and efficiency of operations.
• Maintain department documentation, ensuring procedures, policies, and guidelines are up-to-date and accurate.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university
• 1+ years of operations, securities, Wealth Management industry experience
• 1+ years of experience working with large data sets and complex processes
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• Strong attention to detail and risk management mindset.
• Strong critical thinking skills and ability to propose innovative solutions.

Nice-to-have

• Prior experience/knowledge of KYC/AML/QI/FATCA/CRS documentation processing, policies and regulatory rules, and other regulatory requirements (CIRO, OSFI, IRS, etc.)
• Reporting and tracking capabilities using tools such as MS Excel (advanced formulas/pivot tables/macros), Power BI, Access.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities  
• Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-12-162025-12-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.