Associate, Middle Office – KYC & Client Onboarding Team Lead

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG, a globally respected financial institution, is seeking for Associate, Middle Office – KYC and Client Onboarding Team Lead in Manila. This is an exceptional opportunity for you to play a pivotal role in shaping the client journey for both Corporate and Financial Institution clients, ensuring seamless onboarding experiences while upholding the highest standards of compliance and operational excellence. As part of MUFG’s collaborative and supportive environment, you will be empowered to foster strong connections across teams, drive process improvements, and contribute directly to the bank’s growth objectives. With a focus on nurturing talent and promoting knowledge sharing, MUFG offers you the chance to develop your career within a world-class organisation that values integrity, teamwork, and professional development. If you are passionate about delivering outstanding client service and thrive in a role where your expertise makes a tangible impact, this position provides the perfect platform for your next career step.

• Join MUFG’s renowned Manila office and become an integral part of a global banking leader committed to excellence, collaboration, and continuous improvement.
• Take ownership of end-to-end client onboarding processes for Corporate and Financial Institution clients, ensuring regulatory compliance and fostering positive client relationships at every stage.
• Benefit from a culture that prioritises professional growth, knowledge sharing, and supportive leadership—empowering you to make meaningful contributions while advancing your own career.

What you'll do:

As Associate, Middle Office – KYC and Client Onboarding Team Lead at MUFG in Manila, you will be entrusted with overseeing the full spectrum of client onboarding activities for Corporate and Financial Institution clients. Your day-to-day responsibilities will involve close coordination with Relationship Managers, Sales teams, Credit departments, and other internal stakeholders to deliver an efficient onboarding experience that meets both regulatory standards and business objectives. You will serve as the main point of contact for all KYC-related matters—guiding clients through documentation requirements, reviewing submissions for accuracy, escalating potential risks when identified, and ensuring that all processes are completed within set timelines. In addition to managing operational tasks, you will also play an important role in mentoring team members by sharing your expertise on best practices in KYC compliance and client engagement. Your ability to foster collaboration across teams will be key in driving successful outcomes for both clients and the organisation.

• Coordinate with frontline Relationship Managers and Sales teams to facilitate new client onboarding as well as support existing clients in adding additional products or services.
• Orchestrate the entire onboarding journey for Corporate and Financial Institution clients by engaging internal resources, addressing issues promptly, and ensuring a smooth process from initiation to completion.
• Communicate KYC (Know Your Customer) and onboarding requirements clearly to clients, helping them understand expectations while providing guidance throughout the documentation process.
• Promote collaboration between clients, Relationship Managers, KYC teams, and other stakeholders to create a sense of belonging within the organisation and ensure all parties are aligned.
• Ensure strict adherence to legal and regulatory requirements during all stages of the onboarding process, maintaining high standards of compliance at all times.
• Independently review onboarding and KYC-related documentation for accuracy and completeness, minimising rework or refer-backs by focusing on first-time-right submissions.
• Act as the primary contact for all client onboarding activities related to KYC liaison, document review, orchestration, and provide recommendations or support to coverage teams regarding customer acceptance.
• Monitor KYC review deadlines for both onshore and offshore accounts to achieve zero overdue cases except in instances beyond team control; escalate red flags in financial crime matters as necessary.
• Support customers promptly by evaluating requests with careful consideration of risk management and compliance requirements while striving for efficient execution.
• Collaborate with various internal departments—including credit teams and booking locations—to ensure smooth deal closings for GCIB customers and timely resolution of customer requirements.

What you bring:

To excel as a Middle Office Associate – KYC & Client Onboarding Team Lead at MUFG, you will bring extensive hands-on experience navigating complex onboarding processes within the banking sector—particularly those involving Corporate or Financial Institution clients. Your background should reflect deep familiarity with regulatory frameworks governing KYC/AML procedures alongside practical know-how in handling sensitive documentation efficiently. You will have honed your interpersonal skills through regular interaction with both internal stakeholders (such as Relationship Managers or credit teams) and external clients—always striving for clarity, empathy, and shared understanding. Your approach is grounded in meticulous attention to detail coupled with strong organisational capabilities that allow you to manage multiple priorities simultaneously without compromising quality. A natural collaborator who values open communication channels across teams, you are committed not only to achieving operational targets but also contributing positively towards collective goals. Your academic credentials underpin your professional achievements while your passion for continuous learning ensures you remain current on industry best practices.

• Demonstrated expertise in KYC/AML regulations with comprehensive understanding of corporate banking products relevant to both Corporate and Financial Institution clients.
• Proven ability to liaise effectively with clients regarding onboarding documentation while consistently delivering a positive client experience throughout complex processes.
• Exceptional analytical skills combined with resourcefulness; able to work independently under tight deadlines without substantial direction from supervisors.
• Strong commitment to teamwork with a deep appreciation for compliance culture; critical thinking abilities that enable sound judgement in challenging situations.
• Meticulous attention to detail paired with excellent organisational skills ensures high-quality documentation reviews with minimal errors or omissions.
• Bachelor’s degree in business administration majoring in Financial Management or any closely related discipline from a recognised institution.
• Minimum of 8 years’ experience in client onboarding or KYC roles within the banking or financial sector—preferably involving Corporates or Financial Institutions.
• Outstanding communication skills enabling clear articulation of requirements internally as well as externally with clients; adept at building rapport across diverse groups.
• Track record of supporting business growth initiatives by enhancing volumes of banking business through effective relationship management strategies.

What sets this company apart:

MUFG stands out as one of the world’s leading financial institutions—renowned for its unwavering commitment to integrity, stability, and customer-centricity. With operations spanning over 50 countries worldwide, MUFG offers employees access to unparalleled resources along with opportunities for cross-border collaboration. The Manila office exemplifies this ethos by fostering an inclusive workplace where every team member is encouraged to share ideas openly while benefiting from robust training programmes designed to nurture talent at every level. At MUFG you can expect supportive leadership focused on personal development as well as collective success; flexible working arrangements that promote work-life balance; access to cutting-edge technology; and involvement in meaningful projects that shape the future of global finance. By joining MUFG you become part of a network dedicated not only to business excellence but also social responsibility—making it an ideal environment for professionals who aspire towards long-term growth within an organisation that truly values its people.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.