Associate Manager, SAP Operations - Demand Coordinator

Job Description

Associate Manager, SAP Operations - Demand Coordinator

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of the company IT operating model, Tech centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each tech center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. 

Role Overview:

Part of the SAP Platform Team, the SAP Operations - Demand Coordinator is responsible for managing the end-to-end lifecycle of SAP-related demands, ensuring timely and efficient delivery of solutions that meet business requirements. This role acts as the central point of coordination between business stakeholders, SAP platform teams, and delivery units, maintaining governance, visibility, and alignment throughout the process. This entry-level position offers a foundation for career advancement in SAP demand and delivery, release, testing management, as well as functional areas, depending on the candidate’s aspirations.

What will you do in this role:

• Serve as the primary contact for new SAP demands, validating scope, completeness, and prioritization with stakeholders.

• Track and manage all demands in the Demand & Delivery management tool, ensuring proper triage and backlog health.

• Coordinate demands throughout their lifecycle, from demand intake and triage, to testing, deployment, retrofit and hypercare.

• Ensure demand and delivery documentation is consistent with the organization’s and SDLC requirements, allowing teams to review, decide and implement according to business needs.

• Confirm prioritization with the requester, Business Process Owner, and Support Organization Lead.

• Facilitate collaboration between SAP Platform, S/4 Delivery, and support teams to assess impacts, coordinate delivery and retrofits and ensure smooth handovers.

• Oversee transition from approved demand to delivery tasks, enforcing process compliance and preventing orphan tasks.

• Monitor demand status and communicate changes in delivery dates to stakeholders.

• Conduct backlog reviews, monitor KPIs, and maintain compliance with audit and segregation of duties requirements.

• Provide regular updates on demand status, risks, and delivery timelines to business owners and leadership.

• Contribute to continuous improvement initiatives in testing processes and methodologies.

What Should you have:

• Bachelors’ degree in Information Technology, Computer Science or any Technology stream.

• 1+ years of experience in SAP demand and delivery coordination, backlog management, project management, Scrum Master or sprint planning capabilities, preferably in a pharmaceutical environment.

• Familiarity with various SAP modules (like SAP FI, CO, MM, SD, etc.) and their functionalities are preferred. Prior experience with S/4 HANA would be advantageous.

• Familiarity with SDLC in the pharmaceutical industry and various testing methodologies preferred.

• Proven experience with demand and delivery management tools and frameworks (e.g., JIRA, Confluence, Apptio, Apptio Target process, Service Now, others) required.

• Proven experience in project coordination, demand planning and prioritization preferred.

• Ability to validate requirements, manage deadlines, and mitigate risks.

• Strong organizational skills for handling multiple demands and ensuring timely delivery.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills to liaise with cross-functional teams and report to leadership.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

• Certifications in application management, project management and testing are preferred, such as: Certified ScrumMaster (CSM), Agile Tester Certification (CAT), PMP, or other relevant certifications.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. 

Who we are: 

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:

Measurement Analysis, Portfolio, Programme, and Project Support, Program Management, Risk Management, Stakeholder Relationship Management, Waterfall Model

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

12/1/2025

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