Closing Date:
Sponsorship Available:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department's Website:
Associate degree in Information Technology or a related field PLUS two (2) years of experience in IT support functions, PC support, or related technical experience OR High School Diploma/GED PLUS four (4 )years of experience in IT support functions, PC support, or related technical experience.
Knowledge, Skills & Abilitities:
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook
Experience supporting Skype and VPN connections
Ability to work effectively in a team-oriented environment
Strong written and verbal communication skills
Preferred Qualifications:
Bachelor’s degree in Information Technology or a related field plus two (2) years of experience in IT support functions, PC support, or related technical experience
Additional Information:
Responsibilities:
Provide technical support to end-users for applications, hardware, and peripheral devices across hospital, campus, and off-site locations
Troubleshoot, document, resolve, or escalate technical issues using the centralized call tracking system
Utilize remote support software to assist users with workstation and peripheral-related issues
Serve as a liaison between Northwest Arkansas and Central Campus IT teams to assist with restoring services and resolving system-related issues
Collaborate with network services, systems administrators, server support, and application development teams to identify and correct technical problems
Monitor and analyze trends within the issue-tracking system to identify critical support needs and improve service delivery
Deliver high-quality customer service through timely, professional, and thorough technical support
Maintain accurate documentation of work performed, ongoing issues, and resolutions
Perform other duties as assigned
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.