Associate IT Analyst

City/State

Work Shift

Overview:

Sentara Healthcare is seeking an Associate IT Analyst to join our Physician Support Desk team.

This is a hybrid position with the potential for remote work.

The shift rotates weekly between 7:30 am – 5 pm EST, 5 days a week.

This role will be primarily call center-based, providing remote technical support for software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume supporting providers, external practices staff, and medical students.

The analyst will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will analyze system performance and proactively identify any potential issues.

The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.

Education

Bachelor’s Degree Preferred

Experience in lieu of Bachelor’s Degree
0-2 years of relevant experience with a degree
3 years of relevant experience without a degree 

Certification/Licensure

No specific certification or licensure requirements

Experience

· Experience providing technical support in a call center environment

· Strong troubleshooting skills for hardware, software, and basic networking issues

· Ability to clearly explain technical solutions to non-technical users

· Proficiency in documenting tickets, solving complex issues and escalating issues when needed

· Customer-focused with the ability to handle high-volume inbound calls

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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.  Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.