Associate Informatics Technical Specialist / Diagnostics Division / Mexico City

JOB DESCRIPTION:

Associate Informatics Technical Specialist – Diagnostics Division

Mexico City

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

The main function of the Associate Informatics Technical Specialist is a technical resource focused on the end-to-end delivery of the AlinIQ Digital Health applications and at the center of delivering on Abbott's consumer healthcare strategy.  Core responsibilities of this role include complex IT implementation, testing, training, and escalation management.  Along with the technical aptitude, understanding of clinical laboratory workflow, this role is client facing and individuals need to also possess excellent communication, critical thinking, project management and presentation skills and other soft skills to ensure high client satisfaction.

What You’ll Do:

• Responsible for the end-to-end implementation, testing, and training of Abbott Digital applications, ensuring high quality and customer satisfaction.
• Leverage technical IT and networking expertise to analyze user needs, gather customer requirements, and design integrated, scalable, and comprehensive health informatics solutions that enhance automation for clinical diagnostic healthcare clients.
• The role requires strong multitasking skills and the ability to coordinate across a complex network of stakeholders, including sales representatives, laboratory managers, project managers, IT teams, HIS/LIS personnel, internal and external vendors, contractors, and senior management as needed.
• Responsible for implementing and maintaining the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.
• Key Soft Skills desirable: Team Collaboration, Basic Problem-Solving, Critical Thinking, Conflict Handling, Creativity

Required Qualifications

• Bachelors Degree (± 1 years)    Computer Science, Information Systems, biomedical engineer, Medical or Hospital Informatics or related disciplines
• Microsoft Office Suite (Excel / Word)
• Workflow analysis
• Training techniques and customer service
• Advanced English
• Travel is often required for this role.

Preferred Qualifications

• Having experience in training, customer service, reagent balancing, process mapping, and workflow analysis. General knowledge of biochemistry, immunology, hematology, and automation

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

Mexico : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable