It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Job Description:
As an Associate III, Sales Support you will play a key role in ensuring smooth order processing and supporting the sales team. Your responsibilities include:
Order Entry & Management
- Process customer orders efficiently and accurately.
- Verify product availability, pricing, and delivery timelines.
- Review and validate order details to ensure compliance with company policies.
Sales Support
- Provide administrative support to inside sales representatives.
- Coordinate with sales management and customer service to handle order changes and escalations.
- Prepare product and license quotes for pre-sales customers.
Account Monitoring
- Track overall account activity for assigned customer groups.
- Generate reports on market conditions, sales performance, and team metrics.
Collaboration & Communication
- Work cross-functionally with internal teams (e.g., credit, logistics, supply chain).
- Communicate order status and updates to stakeholders.
- Handle routine issues and escalate complex ones when needed.
Qualifications:
- College graduate of course; if High School Diploma, should have at least 3 years functional experience.
- With at least 2 years BPO experience (any LOB)
- Background in supply chain or IT distribution industry is a huge advantage
- Good English communication skills
- Knowledgeable with MS Excel functions (vlookup, pivot, etc)
- Willing to work on day shift (AU time zone) and 10 days RTO/monthly
#LI-Hybrid