At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Responsibilities
This role is responsible for applying business and technical expertise to support the Global Manufacturing & Quality Learning and Development organization and business partners in the creation, implementation, and maintenance of learning and performance support interventions.
This role is also accountable for driving optimization of work processes, automation of administrative tasks, and serving as a strategic business partner between the central functions/manufacturing networks and sites and Learning Operations team to ensure seamless collaboration and alignment related to administrative L&D tasks and processes.
Key Objectives/Deliverables:
L&D Management & Optimization:
- Ensure implementation and ongoing maintenance of personnel qualification requirements (learning plan management and periodic review) in assigned business areas/functions.
- Analyze periodic review needs of learning solutions and coordinate on-time review by course owners/subject matter experts; raise issues as appropriate.
- Support and influence the creation, revision, and implementation of training and related documents, ensuring compliance with corporate and local policies.
- Collect and analyze data on the effectiveness of learning interventions, sharing insights for continuous improvement.
- Lead or participate in projects focused on optimizing workflows and automating routine administrative tasks to improve efficiency and reduce manual effort.
- Influence and drive quality standards and compliance through review of project documents, design, deliverables, and evaluation data.
- Supervise and communicate project status, anticipating and resolving issues for routine and non-routing tasks; raise as needed.
- Recommend effective and efficient solutions to business partners.
- Benchmark within Lilly Manufacturing & Quality, seeking opportunities for sharing and replication.
- Collaborate with suppliers to deliver projects and ensure quality deliverables.
- Benchmark practices with other business functions/L&D to bring best-in-class solutions for implementation.
Strategic Business Partnership:
- Act as a liaison and strategic partner between GMQLD functions and administrative teams, utilizing L&D process expertise.
- Surface and implement improvement opportunities for existing training and administrative processes.
- Gather and analyze learning data from various systems to provide actionable information to sites/functions.
- Respond to requests supporting L&D needs, including learning plan management, support and solve.
- Participate in area/function projects and process teams, representing both GMQLD and admin perspectives.
- Respond to and deliver on Manufacturing & Quality L&D business requirements for both standard and non-standard tasks.
Instructor & Course/Event Management:
- Ensure internal instructor/facilitator qualification processes are implemented.
- Provide instruction and assist with local onboarding as appropriate.
- Ensure delivery of events and courses, including materials preparation and perform supplier and/or procurement-related tasks.
Department GMP Compliance/Operations & Automation:
- Supervise Global Manufacturing & Quality L&D shared email and respond as appropriate.
- Solve course functionality and availability in the Learning Management System and or influence Conduent partners with related activities.
- Fix and answer questions related to learning plans and system data for team and business partners.
- Support Manufacturing & Quality L&D business requests and reports, as needed and in conjunction with Conduent partners.
- Maintain departmental documents and files on schedule, demonstrating automation tools where possible including periodic reviews for course and curriculum requirements.
- Update and process departmental documents and transaction requests using workflow systems.
- Serve as backup department records coordinator and GMP librarian.
- Support audits and Global Manufacturing & Quality L&D initiatives/forums with Site Manufacturing L&D groups globally.
Data and Metrics
- Track and report training metrics to demonstrate impact and see opportunities for improvement.
- Leverage data to support continuous improvement of training and site performance.
Digital Tools and Innovation
- Apply digital tools, simulations and micro-learning applicable to enhance learning impact.
- Promote innovation in training delivery through technology and modern learning practices.
Basic Qualifications
- High School Diploma/GED
- Minimum 3+ years’ experience in a GxP-regulated environment.
- 3 years plus experience with L&D business processes and related systems (e.g., SuccessFactors, ServiceNow, QualityDocs).
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1
Preferences
- Bachelors Degree
- Experience in site manufacturing processes with a focus on regulated environments.
- Area or functional specific expertise.
- Experience with companion tools (e.g., document repositories, SharePoint).
- Strong organizational skills.
- Solid understanding of GxP and Good Manufacturing Practices (GMP), regulatory requirements, and compliance training
- Familiarity with learning technologies, LMS, digital learning tools and AI-driven analytics.
- Communication, collaboration, influencing and change management skills.
- Experience performing detailed data analysis and troubleshooting.
- Experience in problem solving, electronic tool usage and/or innovative solutions.
Additional Information
- Travel %: ~10%
- Position Location: Indianapolis, IN
- No remote employees will be considered for this position as based in Indianapolis, IN
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$58,500 - $137,500
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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