Associate First Solution

Position Summary: Support consumer service operations by handling inquiries promptly and professionally, contributing to a positive brand image and customer satisfaction.

Essential Functions and Key Responsibilities:

• Handle inbound customer calls promptly and professionally.
• Understand customer inquiries, gather necessary information, and provide accurate responses or escalate issues as needed.
• Assist in implementing promotional ideas based on survey results under guidance from manager.
• Prepare basic monthly reports summarizing customer inquiries and feedback.
• Support in conducting customer surveys and compiling data for reporting purposes.

Knowledge and Skills Requirements:

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic proficiency in MS Office (Excel, Word, PowerPoint).
• Consumer-focused mindset with attention to detail.

Education, Work Experience, and Professional Certifications:

• College degree or equivalent
• At least 1 year of experience in inbound call service or preferably general understanding of golf equipment
• Native Korean Speaker

The above description is intended to show in general terms the responsibilities for which the position exists and the type, level and work which must be satisfactorily performed to be successful in the position.  However, this description is not intended to be an all-inclusive list of work requirements, nor an all-inclusive list of skills and abilities required to do the job. While this is intended to be an accurate reflection of the current position, management reserves the right to add, modify, change, or rescind the duties, responsibilities, and activities or to make reasonable accommodations so that qualified employees can perform the essential functions at any time with or without notice.  Nothing in this job description changes the at-will relationship between the Company and its employees.
 

TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.