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Position Summary
Lead day-to-day vendor excellence and agency management by setting governance, tracking performance, and coordinating commercial and medical SME oversight to ensure agencies deliver compliant, high-quality content efficiently
Key Responsibilities
Program ownership: Translate Marketing & Content Excellence priorities into vendor excellence plan (standards, goals, and year-round focus areas)
People leadership: Manage Agency Performance Managers and Commercial/Medical SMEs; set team objectives, coach performance, and ensure consistent execution
Agency governance lead: Establish agency management routines (scorecards, QBRs, escalation paths) and coordinate decisions across brands, agencies, and internal partners
Performance and improvement leader: Oversee KPI frameworks and agency / vendor performance reviews (quality, speed, cost, reuse); direct corrective action plans and continuous improvement initiatives across vendors / agency partners
Quality oversight coordination: Ensure commercial and medical standards are applied consistently; prioritize high-impact issues and drive resolution with agency leaders
Approval readiness support: Partner with review and delivery teams to improve submission readiness and reduce review cycles and delays
Capability and innovation pilots: Identify and pilot agency improvements (e.g., modular content, AI-enabled production, automation) and scale proven approaches
Standards adoption: Drive consistent use of required templates, toolkits, and ways of working across brands, agencies, and partners
Qualifications and essential experience, attributes, skills, and knowledge
Bachelor’s degree in marketing, communications, business, life sciences, or related field required; MBA or advanced degree preferred.
10+ years of experience in marketing operations, agency management, or content production within pharmaceutical, healthcare, or regulated industries, with a strong track record of managing multiple agency partners and driving vendor performance.
Proven experience leading and developing cross-functional teams (e.g., agency managers, SMEs), establishing governance frameworks such as performance scorecards, QBRs, and escalation pathways to ensure consistent execution and accountability.
Proven experience leading and developing cross-functional teams (e.g., agency managers, SMEs), establishing governance frameworks such as performance scorecards, QBRs, and escalation pathways to ensure consistent execution and accountability.
Experience partnering with commercial, medical, regulatory, and content operations teams to ensure vendor outputs meet quality, compliance, and strategic standards.
Experience piloting and scaling new approaches (e.g., modular content production, automation, AI-enabled workflows) and driving adoption of enterprise templates, playbooks, and ways of working across agencies and internal teams.
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Lexington, MAU.S. Base Salary Range:
$154,400.00 - $242,550.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Job Exempt
YesIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.