Associate Director of Student Experience

About the College of Architecture, Art, and Planning

The College of Architecture, Art, and Planning at Cornell University (Cornell AAP) includes the departments of Architecture, Art, City and Regional Planning, the Paul Rubacha Department of Real Estate, jointly led by AAP and the SC Johnson College of Business, the multicollege Department of Design Tech, and the Cornell Mui Ho Center for Cities. The college spans three locations in Ithaca, New York City, and Rome, Italy, each with world-class facilities and cutting-edge technologies.

Cornell AAP is about acts of transformation. We are committed to reimagining and reshaping the world in new ways, every day. A vital college at one of the nation's foremost research universities, Cornell AAP brings faculty, staff, and students together from around the world to take up some of today's most urgent challenges and advance research, inquiry, and collaborative approaches to designing, making, and doing that make a more just and resilient future.

The Office of Admissions and Student Services at AAP provides strategic focus and superior quality services in the promotion of the college’s academic opportunities and resources essential to providing seamless support for students and faculty. The office is co-led by the Senior Director of Enrollment and the Senior Director of Student Experience, and is comprised of these collaborative teams: Admissions, College Registrar, Global Study, Student Services, Equity and Belonging, and Career Services.

The Opportunity

The Associate Director of Student Experience serves as a first point-of-contact within the college for matters regarding student well-being, is an advising resource to all AAP students in Ithaca, Rome, and NYC, and serves as an advocate for all AAP students. In addition, the Associate Director works closely with academic departments and campus partners (e.g., Cornell Health, including Counseling and Psychological Services (CAPS), the Health Leaves Coordinator, and Student Disability Services, Dean of Students Office) to provide comprehensive support to our student community.

The Associate Director supports the AAP community by collaborating on college-wide events and initiatives including but not limited to orientation, first year family weekend, and commencement. As part of the Admissions and Student Services team, the Associate Director works to promote Belonging at Cornell and other university and college initiatives for diversity and inclusion.

Hours and Location

The Associate Director of Student Experience is a full-time hybrid position, typically structured as four days on campus and one remote day per week. Because this is a student-facing role, the primary work location is the Ithaca campus. The selected candidate will begin in a fully on-campus schedule during the initial onboarding period to support relationship-building and integration into the college. After onboarding, the hybrid schedule will be established in collaboration with unit leadership, based on operational needs.

Core office hours are Monday through Friday, 8:00 AM to 4:30 PM. Occasional, pre-scheduled evening and weekend student events are required.

What Success Looks Like in This Role

You will thrive in this position if you:

• Support Students with Confidence and Care
  You bring experience providing thoughtful, student-centered advising and feel comfortable partnering with academic departments and university-wide resources to ensure students receive coordinated, comprehensive support.
• Build Strong, Trusted Relationships
  You enjoy cultivating collaborative relationships across faculty, enrollment, and campus partners, and take pride in becoming a visible and reliable resource within a close-knit academic community.
• Lead and Improve Student Success Initiatives
  You have designed, implemented, or strengthened programs that support student transition, academic progress, and well-being, and you use feedback and insight to continuously improve outcomes.
• Show Professional Presence and Initiative
  You communicate clearly and confidently with a range of audiences, take ownership of complex responsibilities, and contribute thoughtful ideas in a collaborative, high-impact team environment.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Bachelor’s degree with a minimum of 3-5 years of experience in academic advising and/or student services, or an equivalent combination.
• Strong team orientation and the ability to work effectively with students, faculty, staff, and alumni. A commitment to diversity and inclusion. Excellent interpersonal, organizational, and communication skills. A high degree of professionalism, discretion, and judgment.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. 

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Master’s degree.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week, after an initial onboarding period. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.

With a founding principle of “... any person ... any study,” Cornell is an equal opportunity employer.

   

University Job Title:

Student Svc Assoc II

   

Job Family:

Student Services

   

Level:

F

   

Pay Rate Type:

Salary

   

Pay Range:

$72,209.00 - $77,625.00

   

Remote Option Availability:

Hybrid

   

Company:

Endowed

   

Contact Name:

Carolyn Chow

   

Contact Email:

cc2654@cornell.edu

   

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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2026-02-12