Associate Director of Admissions

Job Description:

Position Summary:
The Admissions Department at The Chicago School is responsible for recruiting students for academic programs across the university’s campus locations and online. The Admissions Department works closely with TCS Education System, who provides marketing, systems support, and training for The Chicago School admissions operations.

The Associate Director of Admissions is a junior management/student recruiting position at the Chicago School. The Associate Director of Admissions has team leadership responsibilities within their group, and will mentor, train, and supervise Student Qualifying Representatives and or Admissions Representatives. Additionally, the Associate Director is responsible for successfully supporting the SQR team as they help recruit for certificate and degree-seeking students for their assigned group of programs. The successful candidate will be an articulate, organized, results driven, dynamic, enthusiastic, experienced leader and team player. This position provides an excellent opportunity for a talented and committed professional whose skills and attitude complement a dynamic, collegial team.

This is a remote role supporting representatives that work fully remote in all time zones.

The ability to work evenings and weekends is required, as is occasional domestic travel.

Principal Duties:

• Management
  • Hire, mentor, manage, train, and assess the team.
  • Effectively maintain Salesforce database through inquiry management, proper documentation, logging of calls and activities, and a purposeful contact strategy.
  • Independently produce accurate applicant and inquiry reports, including forecasts.
  • Oversee file review process with Admissions Representatives
  • Positively and professionally represent the university through telephone-based, virtual, and in-person meetings and events.
  • Supports supervisor in attending and facilitating meetings, and serving as admissions point of contact.
  • Train Representatives on product knowledge, technology, best practices in the admissions process, and other areas to improve new student recruitment.
  • Develop admissions related messaging and content for training and student facing purposes.
  • Establish and maintain professional relationships with academic department chairs and other institution directors and leaders that aid admission in recruitment efforts such as financial services, student services, community partnerships, and alumni relations.
• Recruiting
  • Successfully recruit new students for assigned programs at The Chicago School, serving as their primary point of contact throughout the admissions process.
  • Complete outbound calls as assigned to reach prospective students. Inquiries will be assigned, and Senior Admissions Representatives are expected to complete calls in accordance with established scripts and policies in a timely manner.
  • Respond to all new student inquiries quickly and maintain consistent communication with all assigned prospective students throughout the admissions process.
  • Conduct telephone-based, virtual, and in-person consultations to qualify prospective students, explain available academic programs, advise them on admission requirements, and ensure that all admission paperwork is completed properly.
  • Provide superior customer service to students through the entire admission process.
• Perform other duties as assigned.

Minimum Qualifications:

• A Bachelor’s degree from an accredited college or university.
• A minimum of 3 years of experience in admissions, with a minimum of 18 months of experience in admissions leadership/management.
• Strong communication and listening skills.
• Computer skills including experience using customer relationship management systems and the ability to learn new systems quickly.

Preferred Qualifications:

• A Master’s degree from an accredited college or university.

Compensation & Benefits

This opportunity is budgeted at $$75K-$85K base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.thechicagoschool.edu/career-opportunities/

The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.